Fulfillment Assistant General Manager

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity As the AGM, reporting to the site GM, you will drive productivity and service level improvements for a multi-shift, 24/7 high-volume distribution operation including receiving, stowing, replenishment, picking, packing, shipping and returns processing. You will lead the development of the management team and team members with a focus on career, readiness for increasing levels of responsibility and a positive work environment. Your leadership and ability to appreciate and work with all types and levels of people will result in a smooth-running operation and prepare you for larger roles within QVC. Who We Are QVC empowers shoppers with knowledge and shares insights in a lively and engaging way."¯We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches"¯more than"¯200"¯million homes worldwide via its 12 broadcast networks and reaches millions more via"¯multiple streaming services, websites, mobile apps and social pages. Your Impact * Develop and implement short-term and long range goals and operational plans to achieve site goals, while maintaining or increasing site efficiency. * Develop and implement daily staff planning and site adherence process to ensure organizational agreement. * Review existing operation for improvements that can be made to promote cost reduction, increased speed and improved customer service. * Ensure that orders and returns are processed according established standards of quality, efficiency and cost. * Inventory accuracy as it relates to order fulfillment, including cycle count accuracy and picking, packing, and shipping accuracy. * Lead projects to improve cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups, including major capital and technology projects. * Lead network wide projects to drive overall network improvement. * Lead entire facility in the absence of the site GM and participating in network-wide or company-wide activities as a representative of the site and customer logistics. What You Bring * Demonstrated strategic thinking to best optimize resources and drive change to improve performance and service levels. * Experience in budgeting, financial management and labor planning and optimization. * Drive projects to drive cost savings and improve service to our customers through network and process improvements with our FCs, vendors and partners. * BA or BS in Business, Logistics, or related field * 10+ years of progressively responsible experience, including people management, in a high volume e-commerce fulfillment, distribution operation, or 3PL operation. #LI-KW1, #LI-Onsite

Created: 2024-11-02