Customer Service Representative #32, 686 Lansing Rd

DescriptionOur mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.Position SummaryMaximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.Job ResponsibilitiesMaximize Customer Satisfaction and Sales ImprovementProvide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD CardCash Handling/Reporting and Register OperationsPerform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handledSafety and SecurityEnsure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.Receiving, Stocking and Handling ProductsFace stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsLift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulationsCooperate with other store and company personnelDemonstrate a respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and proceduresRelationshipsManager, Assistant Manager or Shift ManagerImmediate supervisorConsult regarding policy and procedures, problems and questionsKeep informed of changes and activities in store, company, competitionExchange ideas and use of Continuous Improvement ProgramSupervisor, Operations Director, Human Resources, Department Heads:Inform of any problems or questions if unable to reach Manager, or if further clarification is needed, or if Manager is part of or unsympathetic to a problem/concernJob SpecificationsEducation/Experience Requirements:High School diploma or equivalent preferredRetail Customer Service experience preferredTrainingMust complete the following within 60 days of hireNew Employee OrientationNew Hire ChecklistRTO (Ready Training on-line)CSR Security Class (Security & Alcohol/Tobacco Sales)Must have passing scores (70%) on all written testsAny additional training requested or requiredPhysical DemandsWilling to work flexible hours when neededAbility to communicate effectively with customers and other employeesAbility to adapt to changing circumstances, personalities, locations, and hoursLifting/moving up to 25 pounds on a regular basisRequires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash registerBend and scoop hard ice cream from bulk containersExposure to temperature extremesMental Demands and ResponsibilityMake correct changeEnter sales correctly into the register and make correct change, if applicableHandle multiple priorities quicklyRead and follow policies and training informationJudgment and decision making to handle questions or problems relating to people, equipment, products,Ability to work with othersAware of merchandising, safety/security and customer issues which need attentionThis job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.

Created: 2024-10-22