Supervisor - Slot Technicians

Description POSITION SUMMARY: Oversee the operation of the Slot department. Monitor the daily Slot floor operations and ensure that all team members provide courteous and prompt service at all times. Keep Casino management team informed of any pertinent information. Act as a guest service role model to all team members. ESSENTIAL FUNCTIONS: * Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. * Provide operational support to the Assistant Casino Manager as necessary. * Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor. * Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. * Complete all required daily financial tools and reports. * Lead by positive example, demonstrating consistent and ethical decision making. * Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs. * Oversee the daily operations of the Slots department. * Delegate authority and assign responsibilities and work schedules to Slots department staff and monitor for timely and proper completion. * Assist with interviewing, hiring, developing, and evaluating team members. * Administer disciplinary action as necessary. * Assist with monitoring Slots department staffing levels to ensure superior guest service and budgetary compliance. * Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts. * Ensure technical proficiency of all Slots department team members through guidance and effective training programs. * Assist the Assistant Casino Managers with the development of work schedules and assignments for Slots department staff. * Ensure all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department. * Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated. * Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls. * Utilize training and existing policies and procedures to make sound business decisions. * Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. * Stimulate business and develop quality players through personal interaction. * Ensure all Slots department team members are providing optimum service to all guests. * Observe and analyze the integrity of play and activity of guests and team members. * Build rapport and coordinate daily activities with support departments. * Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment. * Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. * Improve productivity by recommending improvements, processes, equipment, and systems. * Possess a thorough working knowledge of all Slots department games and equipment. * Implement changes related to Title 31 guidelines as necessary. * Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. * Produce and deliver reports as needed or required. * Have complete knowledge of all casino events and promotional activities. * Keep work area in a clean and orderly manner. * Ensure the safety and security of all guests and team members. * Comply with all policies and procedures established by Bally's KC and department management. * Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty. * Other duties as assigned or any reasonable request from any member of management. KNOWLEDGE, SKILLS, ABILITIES and OTHER CHARACTERISTICS: * A high school diploma or GED is required. * A Bachelor's degree in Business or a related field, or equivalent work experience, is preferred. * At least one year of supervisory experience is preferred. * Working knowledge of casino rules, regulations, and standard gaming operations procedures is required. * Obtain and maintain a Missouri Gaming Commission occupational license. * Complete and keep up-to-date on all required training, including, but not limited to, SARC, Title 31, and TIPS. * Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations. * Possess strong interpersonal, and oral communication skills. * Must be highly self-motivated and self-directed and have keen attention to detail. * Must demonstrate a proven track record of providing outstanding guest service. * Must be able to work both independently and as a member of a team. * Must demonstrate critical thinking skills. * Must present a well-groomed appearance as outlined in the Bally's KC Handbook and department SOPs. * Must be able to work any assigned shift, including late nights, weekends, and holidays. * Read, write, and understand complex instructions. * Communicate appropriately with all casino guests, casino departments, and fellow team members. * Able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines. PHYSICAL DEMANDS and WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. * PHYSICAL DEMANDS: while performing the duties of this job, the team member is required to walk and stand for an extended period; use hands to finger, handle, or feel objects, tools or controls; bend, crouch, or stoop; reach with hands and arms; talk and hear; and lift up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * WORK ENVIRONMENT: while performing the duties of this job, the team member is constantly exposed to variable temperatures, smoke, and bright flashing lights. The noise level in the work environment is usually very loud. ACKNOWLEDGMENT: This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Bally's KC reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member. #ind123 #LI-NW1

Created: 2024-10-22