Collision BDC Agent

About Asbury Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Collision Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Collision Agent who will help us redefine Collision guest experience. Does this sound like you? Apply now! Our BDC (Business Development Center) Collision Agents are tasked with managing large amounts of outbound calls and emails in a timely manner. They identify customer needs, provide information on collision appointment availability, partner with Collision Managers, Estimators and insurance partners, research issues, and provide solutions or alternatives. * Must be able and willing to receive a high amount of outbound calls * Partner with the Collision department to schedule collision estimates and repairs appointments * Must be willing to write photo estimates for guests and follow up * Greet customers and provide information on the repair process and collision scheduling * Contact and communicate with customers to identify automotive needs * Follow all dealership processes and procedures, high frequency of contact with customers * Thorough documentation of all contacts within the customer management system * Complete internet lead management of collision estimates and appointments * Answer all calls in a prompt, professional, and courteous manner * Use scripts to collect all pertinent customer information and document in the system accordingly * Agents must adhere to Asbury phone scripts * Excellent customer service skills and motivation to be successful * Advanced computer & phone skills * Minimum typing 35-40 words per minute at minimum * Experience using customer tracking systems to track calls and appointments preferred * Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred * Appointment setting experience a plus * Able to multi-task in a fast-paced environment * Various language proficiency is always a plus * Team player * Must be at least eighteen years of age * Must be able to pass pre-employment screens (background and drug test) Company Benefits: Pay and Recognition: * Weekly pay * Paid holidays & paid time off * Deferred Holiday Pay Match * Paid training * Stock Awards(select management and front-line team members eligible Insurance / Retirement: * Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans * Up to 12 weeks of paid pregnancy leave (disability leave) * Paid Parental Leave * Health savings * Flex spending accounts (tax-free) * Short-term and Long-term disability plans * Life Insurance (Whole Life and Term) * 401k with company match Learning, Tuition Assistance, and Career Development: * Digital career path tool to assist with career development * Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: * Student loan relief resources * Employee assistance program * Employee discounts on parts and service repairs * Scholarship awards * Opportunities to join our community service initiatives, which include paid volunteer hours * Aggressive Employee referral program with bonus opportunity Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. Other details * Job Family Body Shop * Pay Type Hourly

Created: 2024-10-22