Maintenance Technician Lead

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents. The Maintenance Technician Lead is responsible for ensuring resident maintenance issues are addressed timely and professionally as well as managing and coaching Maintenance Technicians. This position reports directly to the Maintenance Technician Supervisor. * Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily * Ensure all team members and Lead are assigned and complete a minimum of five work orders per day * Ensure all team members and own work orders are closed out timely (while at the home) and address any outliers * Schedule daily tasks and communicate with residents on expected arrival times * Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset * Responsible for documenting all completed work by taking before and after photos * Manage, coach, train, guide and hold accountable all team members (Maintenance Technician I and II) to ensure success of overall team/branch - supervise team goals and productivity * Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met * Onboard new Technicians and train existing Technicians to improve skills and productivity * Track supplies and tool usage for restocking and servicing * Comfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems * Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management * An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in * A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems * Provide exceptional customer service to MS Renewal residents * Maintain vendor relationships * Maintain and understand fundamental knowledge of the business * Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company * Other duties as assigned What you'll need to have: * High school diploma required * Service-minded approach to all aspects of the job. * 4+ years of prior maintenance experience; minimum of 1-year in maintenance with single-family or multi-family property management company * Vocational/technical school and/or college considered a plus * Knowledge of building and property management codes * Knowledge of electrical, plumbing, carpentry, lock key and general household repairs * One or more of HVAC, Plumbing, Electrical certification preferred * Ability to calm and diffuse escalated customer complaints/issues * Excellent follow up and organizational skills * Must have a current and valid driver's license as you will be operating a company vehicle * Be at least 21 years old * Must be able to multi-task in a fast-paced work environment Just a few other things you should know: * Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * This job operates in the field at our properties in the metro area established for this position and reports to the Branch office. This job may also work in a professional office environment when work in the branch office is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is largely a sedentary role; however, some light maintenance work may be necessary at times. This role requires travel to our properties and may be physically demanding. The ability to physically perform the following duties for prolonged periods of time may be required: Unassisted lifting up to 50 pounds, Bending, Walking, Kneeling, Stretching, Able to work on step ladders or extension ladders up to 30 feet, Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust, and poor ventilation while adhering to company safety requirements and programs, Able to perform all duties in a safe manner at all times * Travel is required to Main Street properties in and around the metro-area to which this position is assigned. Typical workdays are Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Our full-time employee benefits include: * A competitive compensation package, annual bonus, 401k match * Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day * Employer-paid benefits (medical, dental, vision, health savings account) * Professional career development and reimbursement * Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave * Backup childcare offered through Bright Horizons Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Created: 2024-11-02