Service Technician I

HR - JOB DESCRIPTION JOB TITLE Service Technician I DEPARTMENT Service FLSA CLASSIFICATION Non-Exempt EFFECTIVE DATE July 21, 2023 ABOUT ACCEL ENTERTAINMENT Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue. SUMMARY The primary responsibilities of this position include, but are not limited to; servicing, repairing, cleaning, and maintaining Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations. These interactions will promote teamwork and a positive customer experience. DUTIES AND RESPONSIBILITIES * Responds to service appointments in a timely matter in all types of weather and light conditions. * Conducts wellness checks at locations to ensure Accel Entertainment equipment is clean and serviceable. * Uses computer and cell phone applications to perform duties and complete administrative tasks. * Cleans, inspects, tests, and troubleshoots VGTs, RTs, Amusements, Standalone ATMs, and Marketing equipment. Performs repairs, adjusts, and/or replaces parts as necessary to keep equipment operating in optimal condition. * Communicates with Accel Entertainment employees and customers to ensure minimum equipment down time and an optimal customer experience. * Replenishes cash cassettes and coins in RTs, ATMs, and change machines. * Completes hand pays with cash when required. * Safeguards company property by following company policies and standard operating procedures. * Manage vehicle inventory to ensure commonly used parts and tools are available when needed. * Able to interpret VGT pay lines and rules, and able to explain them to customers. * Uses hand tools to perform adjustments and/or replace parts on VGTs, RT, Amusement equipment, and Standalone ATMs. * Able to use wiring diagrams to aid in troubleshooting VGTs, RTs, Amusement equipment, and Standalone ATMs. Uses multimeters, outlet testers, and cable testers to test for continuity and voltage. * Follows procedures for parts control and ordering replacement parts. * Completes all necessary documentation for device entry and in-house logs. * Delivers equipment, funds, and supplies between company locations to other company locations, and customer locations, or to other technicians as needed. * Restocks amusement supplies as needed. * Follows policies and procedures for maintaining company assigned vehicles. * Follows all Accel and IGB policies and procedures. * Works full shift in assigned service territory. * Performs other duties as required. QUALIFICATIONS * Experience in Slot machine, VGT, Amusement, ATM service or in a related technical field desired * Ability to understand and follow written and verbal instructions. * Minimum 21 years of age * Must possess a valid driver's license. * Mechanically inclined individual preferred * Some PC or networking skills desired * Must be able to lift and/or move heavy objects. * Must be willing to work rotating, on-call, weekend and evening shifts including holidays. * Must be able to obtain a terminal handler license. * Capable of working independently or as part of a team * Has the flexibility and willingness to work in an environment with constantly changing priorities. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Frequently required to stand, bend, stoop, kneel, walk, and sit. * Frequently required to drive long distances. * Frequently required to utilize hand and finger dexterity. * Frequently required to talk or hear. * Frequently required to lift/push items weighing up to 50 lbs. * Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. * Exposure to outside weather conditions * The noise level in the work environment usually is moderate The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Created: 2024-10-22