Field Service Specialist

RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit for more information about our company and our products. * Interact with customers and equipment to analyze and solve hardware and software issues * When required, disassemble, and reassemble machines to repair or replace worn or malfunctioning components and consumables * Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals. * Develops recommendations to enhance or replace existing hardware and/or software based on customer experience and technical expertise. * Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is reasonably satisfied * Assist in the testing and development of new software and hardware to enhance or replace existing software and hardware based on quantitative and qualitative customer data * Teaming up with other members of the Field Service team to provide support and internal training opportunities. * Collaborative in nature making internal and external recommendations to improve the customer experience, high quality and workflow efficiency * Performs periodic follow-up calls to customers using data driven metrics and evaluates results * Assists Engineering in the testing of new software and hardware * Consults with customer and RxSafe management for final approval of proposed modifications and documentation * Write accurate and timely reports * Tracking expenses, submitting expense reports * Write process documentation Salary Range - $29.00 - $32.00/hour

Created: 2024-11-02