Account Director

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary: As an Account Director for data centers, you will be responsible for developing and managing relationships with clients, driving business growth, and overseeing the successful delivery of services related to data centers and critical infrastructure. You will be the primary point of contact for key clients and will collaborate with internal teams to ensure client satisfaction and revenue growth. This role requires a deep understanding of data center operations and critical infrastructure, as well as strong leadership and communication skills. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. Principal Duties and Responsibilities: * Develop and maintain strong relationships with key clients, acting as their trusted advisor on data center and critical environment matters. * Understand clients' business needs and provide tailored solutions to meet their requirements. * Proactively identify opportunities to expand services and growth within existing client accounts. * Identify market trends, competitive landscape, and potential target clients to support the development of the business strategy. * Oversee the successful delivery of projects related to data center and critical environment operations, ensuring adherence to quality standards and project timelines. * Collaborate with cross-functional teams, including project managers, engineers, and facilities management, to ensure seamless project implementation. * Provide leadership and guidance to project teams, ensuring a collaborative and productive work environment. * Act as a subject matter expert, providing thought leadership and guidance to clients, internal teams, and industry partners. * Represent the company at industry conferences, webinars, and networking events to enhance brand visibility and client engagement. * Perform additional job duties as required. Supervisory Responsibilities: * Directly supervise the Senior Operations Director and PMO. Responsible for all employees. * Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws. * Responsibilities include interviewing, hiring, and training employees. * Rewarding and disciplining employees. * Addressing complaints and resolving problems. Requirements: * Education & Experience - Bachelor's degree in Engineering, Computer Science, Business, or a related field. * 15+ years in a client-facing role within the data center industry, with a focus on critical environments. * 10+ years of supervisory experience. * In-depth knowledge of data center architecture, infrastructure, power and cooling systems, cabling, security, and other critical elements. * Strong understanding of industry standards, regulations (e.g., Uptime Institute, TIA-942), and best practices. * Excellent communication skills, with the ability to establish rapport, influence decisions, and negotiate effectively with clients, stakeholders, and team members. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Strong project management skills, including the ability to prioritize tasks, manage resources, and deliver projects on time and within budget. * Ability to think strategically, identify business opportunities, and drive revenue growth. * Willingness to travel as necessary to meet with clients and visit project sites. * Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages. * Demonstration of leadership ability, presentation capabilities and organization skills. Preferred Requirements: * Corrigo Experience. * MCIM / Salesforce Experience. * Zendesk Experience. * Service Now Experience. * Ability to travel to locations throughout the United States. * Walking large, campus-like settings. * Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead. * Lifting a minimum of 50 lbs. * Climbing stairs and navigating rooftops to access equipment. * Must be able to work different schedules. * Must be able to work Holidays.. A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers. JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business. Training: Coming Into Role * Leadership Expertise * Account Management Expertise * Critical Facilities Experience During Role * Safety Training * Corporate/HR Training * People Leadership Training * Critical Facility Awareness * MSA Training Accountabilities and KPIs: Accountability * Maintain customer satisfaction * Maintain operational excellence * Increase account revenue Associated KPI * Leadership satisfaction score ≥ 4.0 * Operations performance score ≥ 80% * YoY account revenue increase ≥ 5% Responsibilities To: Customer * Account Directors are responsible for providing exceptional customer service to our direct and indirect customers. Team * JLL operates as one team with every member of the team contributing to the success of the team, client, and company. * Coach senior leaders to ensure they are working with their team effectively and creating a positive work culture. Training * Training is an important part of working at JLL, it is essential that every employee takes it seriously. Culture * Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to: JLL Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to: Support you will receive: Safety * JLL is a safety focused company that works to ensure all employees receive the safety support they need. * Proper PPE will be provided as required to safely perform work. * Safety champions and HSSE are available for any safety questions or concerns. Training Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes: * We will provide all necessary training for you to do your job safely and effectively. Communication All employees need to have a voice and stay informed. Our commitment to communication includes: * Open door communication with leadership and corporate functions such as Human Resources. Team * At JLL, employees are one team working toward the same goal. Your team will support you through: * An inclusive culture where all employees are respectful and professional. Leadership * Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by: Estimated total compensation for this position: 210,000.00 - 240,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: Remote -Chicago, IL, Cincinnati, OH, Dallas, TX, Houston, TX, New York, NY, Raleigh, NC, Washington, DC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Created: 2024-10-22