Entertainment Supervisor

Pay: $19.75 per hour Summary: At Great Wolf, the Entertainment Supervisor creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events. Responsibilities: * Be visible around the lodge and at events to act as the "Host/Face of the lodge" * Provide training and coaching for Pack to engage and entertain guests * Assist lodge Entertainment leader in providing coaching around performance and entertainment skills * Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc) * Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules * Assist in participating and providing feedback on corporate projects (new character development, training tools, etc) * Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc * Participates in the Manager-On-Duty (MOD) program and executes duties * Elevate and perform all branded experiences consistently according to Standard Operating Procedures * Assist in leadership for all aspects of Character Appearances and Entertainment at the property * Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions * Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site * Ensure a safe, clean and professional environment at all times Basic Qualifications & Skills * High School diploma or equivalent * Requires working knowledge of Microsoft Office products * Minimum 1 year previous experience in leadership or supervisory role * Must have prior experience working with children * Event planning knowledge * Professional entertainment background and/or production experience * Strong Leadership and coaching skills * Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays * Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures * Successful completion of a criminal background and drug screen Desired Qualifications & Traits * Bachelor's Degree in Performing Arts, Theater, Management or a related field * Previous experience in a related fields such as Entertainment, Hospitality, or Education * Charismatic, enthusiastic attitude * Ability to multi-task and prioritize a variety of tasks with minimal direction * Proven teamwork skills Physical Requirements * Ability to lift up to 30 pounds * Able to sit and/or stand for long periods of time

Created: 2024-11-02