Field Service Technician - Orlando, FL

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. Job Description Motorola Solutions is dedicated to transforming workplace communications with our cutting-edge MOTOTRBO Digital Mobile Radios (DMR) technology. By incorporating advanced features and capabilities, our radios are designed to enhance safety, improve productivity, and streamline operations within your organization. The MOTOTRBO portfolio offers a comprehensive range of digital radios, infrastructure, and applications that empower your teams to communicate seamlessly and efficiently, facilitating quick decision-making and ensuring effective coordination even in the most challenging environments. With our state-of-the-art technology, you can equip your workforce with ultra-thin portables and rugged mobile devices, supported by industry-leading data applications and a scalable system that adapts to your evolving needs. Our commitment to excellence extends both inside and out of our digital mobile radios. Built to the highest standards, they boast exceptional range, extended battery life, and unparalleled responsiveness, enabling your teams to collaborate more effectively, work more efficiently, and ultimately create a superior experience for your customers. At Motorola Solutions, we are driven by innovation and a passion for delivering reliable and intuitive communication solutions. Join us on this transformative journey and experience the power of MOTOTRBO Digital Mobile Radios in revolutionizing your workplace communications. Together, let's enhance safety, boost productivity, and achieve operational excellence. * Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. * Maintain, optimize, test, support, and document complex mission critical communications systems. * Provide weekly reports of activities and accomplishments. * Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results * Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues * Continuous training in the latest technologies and troubleshooting techniques * Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations * Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. * Be in the 24 X 7 on call rotation team Candidate Experience: * MOTOTRBO experience is preferred * Basic subscriber radio repair experience is preferred * Strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN) * Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. * Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks * Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques * Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access * Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams * Self-motivated and self-managed to perform the required duties at a distance from direct supervision * Able to solve customer problems quickly during stressful situations * Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred. Candidate Requirements: * 2 year associate's in electronics or IT preferred. * 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service * Experience with one or more of the following: MOTOTRBO, Subscriber Radio, LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment * Must be able to obtain background clearance as required by government customer * Must earn the ETA Certified Electronics Technician Certificate within three (3) months of hire date to stay employed. #LI-CC1 Basic Requirements * 1+ years experience in one of the following: MOTOTRBO, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT, Networking Equipment, Military experience or Motorola products Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: * Incentive Bonus Plans * Medical, Dental, Vision benefits * 401K with Company Match * 10 Paid Holidays * Generous Paid Time Off Packages * Employee Stock Purchase Plan * Paid Parental & Family Leave * and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@.

Created: 2024-11-02