Customer Care Specialist

We are Prestone® (subsidiary of Recochem) - Since 1927, Prestone® has protected drivers and their vehicles with cutting-edge products. From its iconic yellow jug antifreeze/coolant to its innovative stop leak line, the Prestone® brand honors its 90-year history by keeping its groundbreaking formulas laps ahead of the competitionGeneral Summary: This key role is primarily responsible for entering all manual orders, serving as first point of contact for handling customer accounts, accepting, validating and processing orders. In addition, responsible for resolving your customer issues and ensuring customer satisfaction. The successful candidate will possess strong customer relationship, planning and analytical skills, be self-motivated and work well across functions at all levels within the organization.Key Job Functions:Enter all manual orders for the Prestone division (50% of role, ~150 orders per week) Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.Investigate & resolve customer complaints and deductions.Monitor open orders report to ensure all orders ship & invoice on timeProvide daily status updates on order execution and schedule adherenceFielding customer inquiries regarding product questions, order status, etc.Fielding operational emails regarding moving orders, managing inventory, etc.Identify opportunities and areas to improve customer satisfaction.The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.Qualifications:Minimum of 1-2 years customer service experience, corporate/consumer product goods environment preferred.Automotive knowledge a plusKnowledge of basic computer and telephone system applications (E1 experience preferred)EDI experience preferredProficient in Microsoft Word and Excel Strong customer focus and relationship building skillsExcellent verbal and written communication skillsPrestone® offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with Prestone's retirement savings options including employer match. Prestone also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.Prestone® is an Equal Employment Opportunity / Affirmative Action employer. Prestone does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.Prestone® is also committed to providing reasonable accommodation for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.

Created: 2024-10-22