Field Service Technician

Company Description About us TOMRA is the world's leading provider of reverse vending solutions for drinks containers. With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange. We are seeking a Field Service Technician to join our busy team. The objective of the position is to install, maintain, service, and repair TOMRA's reverse vending machine installations within the NY Metro Area to ensure maximum uptime and customer satisfaction. The installations include reverse vending machines as well as conveyors, sensors, mobile comms and other equipment. You will be required to interface with our customers (sites who host the installations) and also to travel extensively within NYC. Job Description The main duties include: * Performing corrective servicing: Analysing, diagnosing and rectifying equipment issues to minimise downtime of RVM installations. * Performing preventative servicing: Service and maintain installed equipment including scheduled maintenance visits. * Reporting on service assignments and faults (online and/or paper) * Performing installation: after training, you will be involved in the commissioning of RVM installations. * Driving for long periods as required for the above; attending to call-outs outside business hours as and when required. * Providing excellent customer service to our customers and members of the public. Other duties include: * Basic maintenance of systems if required. * Ensure that your equipment, spares and van kit is always complete according to inventory list. * Look for areas of potential improvement of products and report to local service team. * Continuously stay informed and up to date with TOMRA's RVMs and products. * Undertake cleaning of equipment. $21.00/HR + Bonus and Company Van #indsrvny Qualifications About you First and foremost, we are looking for someone who can represent TOMRA and take pride in what they do. That means making sure our equipment is always working well and is available to our customers. It also means building a strong customer service relationship with our customers who have our equipment installed. We are also looking for candidates with the following skills and experience: * At least 2 years satisfactory experience in a similar complex service or maintenance position. * Previous experience interacting face to face with customers. * Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment. * Mechanical: Able to read mechanical drawings * Electrical: Able to read wiring schematics * Electronic: Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM. * Customer Service: Must be personable; have very good customer service skills; be able to maintain relationships with TOMRA's customers and partners; must be able to communicate effectively. * Driving: Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from RVM locations. * Safety: able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded. * We are also looking for people whose past history demonstrates professionalism, the ability to work independently, reliability, and a sense of pride in what they do. * Relevant qualifications or certification in electrical, electronic, or mechanical engineering would be well regarded. We are looking forward to receiving your application for the position of Field Service Technician at TOMRA Collection Ltd. Additional Information What you'll get in return Generous PTO Health, Life, Dental We are committed to be an equal opportunities employer and will welcome applications from all individuals regardless of age, disability, sexual orientation, marital status, or race.

Created: 2024-10-22