Field Service Technician

Trillium Staffing is now seeking Field Service Technicians in Novi for direct-hire placements! Under direct supervision of the Service Manager, the field service technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repair of equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship. Essential Functions • Supports the sales staff in servicing equipment • Installs new equipment at customer sites • Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site • Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future • Maintains excellent customer service and customer satisfaction • Demonstrate applicable software capabilities to the customer • Prepares timesheets, service reports and installation forms, timely and accurately • Accurately track expenses and completes expense reports in a timely manner • Maintain a safe work environment and operate within OSHA/MIOSHA guidelines • Communicate with other departments as necessary • Ability to work overtime as required by workload and customer necessity • Other duties as assigned by management This is a 1st shift position. The pay rate is $32-35 per hour. Apply now! Qualifications • High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience • 2 - 4 years of experience in a similar technical position • At least one year of experience in a customer service role • Ability to travel 90% as assigned by management • Prefer candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience • Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period • Proficient in Microsoft Office (Word, Excel, Outlook) • Able to effectively use the Internet • Ability to understand and use I/O structure for technical trouble shooting purposes • Ability to effectively utilize electric/electronic test/measurement equipment • Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results • Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media • Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues • Proven customer service skills with a primary focus on customer relationships • Highly organizedTrillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Created: 2024-11-02