Transportation Service Rep 2

The Transportation Department at Cornell University is searching for a hardworking and motivated individual to join their team as a Transportation Services Representative! In this role you will act as university representative in disseminating information concerning parking and traffic to the university community and visitors. Provide services and conduct transactions that ensure the effective and efficient enforcement of parking policies, and the circulation of traffic on the Ithaca campus. Act as dispatcher for the department rotating with other TSR 02 positions. Be an ambassador for the department providing clear, accurate and succinct information and instructions to all customers appropriate to their needs. This is a union position within the International Security, Police, and Fire Professionals of America's bargaining unit (SPFPA). The starting pay rate is $22.82/hour. We are a value-based organization where all employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity. Facilities and Campus Services employees are required to attend staff development trainings and participate in the performance evaluation process. We require these qualifications: * High school diploma or equivalent. * Must have and maintain a valid US driver's license; will be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites. * Ability to drive a License Plate Recognition Equipped vehicle in all weather conditions of central New York State. * One-year previous transportation or customer service experience. * Ability to traverse campus by foot, bicycle, and/or car and have the ability to stand or walk for prolonged periods of time. * Must have the ability to carry hand-held tablet, printer and two-way radio (approximately 10 lbs. of equipment). * Ability to be exposed to inclement weather including rain, snow, hot, and cold temperatures. * Possess the visual acuity to read permits through windshield and operate the hand-held computer. * Knowledge of data entry and ability to work in desktop computer applications. * Possess excellent verbal communication skills. * Possess good writing skills for date entry and customer communications. * A proven ability to listen to customers and interpret customer needs. * A proven ability to assess conflict situations and diffuse upset customers. * The ability to make routine decisions using sound judgment and discretion in carrying out duties. * The ability to work independently and as a team and work closely with all other staff in a cooperative and positive manner. * This position requires reliability, attention to details, and high organizational skills. * Must have the ability to utilize time effectively and work steadily and conscientiously. * Ability to multitask and prioritize work in a fast-paced and stressful environment. * Ability to handle multiple phone lines in a deliberate and calm manner. * Motivation to achieve favorable outcomes for the organization beyond minimum work expectations. You will be a top candidate with our preferred qualifications: * 2 years coursework beyond high school or Associate's degree preferred. No visa sponsorship provided for this position. Rewards & Benefits: Cornell provides great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation leave, health and personal leave, 13 holidays (including end of year winter break through New Year's Day) and superior retirement contributions. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. For more information click here. Application Procedure: Interested parties should submit a resume and cover letter describing qualifications on-line at under staff positions section. When applying through our system, please remember to attach resume and cover letter in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here. Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: Transportation Service Rep 2 Job Family: Security Police and Fire Prof Level: T02 Pay Rate Type: Hourly Pay Range: Refer to Union Pay Rates Link Below Remote Option Availability: Onsite Company: Contact Name: Catherine Baldessare Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: * Prior relevant work or industry experience * Education level to the extent education is relevant to the position * Unique applicable skills * Academic Discipline To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email . If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at . Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing . Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-10-10

Created: 2024-10-22