Customer Care Specialist

Hireology's technology empowers businesses to build their best teams. Over the last 13 years, we've grown from a startup to a market-leading organization with over 165 team members, and we've created an award-winning culture that makes this company an amazing place to work.We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base. This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes. This role is a great opportunity for a motivated individual to kick start their career in a fast paced, high-growth environment.As a Customer Care Specialist you will be responsible for:Reactively responding to inbound customer support requestsProcess fulfillment orders in a timely mannerEffectively and empathetically communicate with customers when inquiries about order status or issues ariseWork with vendors to ensure our fulfillment operation runs smoothlyConstantly innovating: identify ways we can be consistently delighting our customersDemonstrating commitment to our customer base through the highest level of responsivenessSo what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed. You will have a desire to want to grow professionally and progress in your career.Customer-Oriented: A successful Customer Care Specialist has outstanding customer relationship capabilities, interpersonal and communication skillsTask-Driven: A successful Customer Care Specialist will enjoy working off a to-do list and will be motivated to complete tasks on timeYou Are Eager to Learn: Our product suite, the industries you sell into, recruitment & hiring best practices, and how our solution solves for customer pain points.Metrics-Driven: We're passionate about data and trends. While achieving your monthly and quarterly goals, you can make a plan and stick to it. You ask for help when you need it. And you take accountability. Okay, we've laid out what the job is - now are you qualified? Below are the minimum qualifications we're looking for in a Customer Care Specialist. Strong written and oral communication skills. As a Customer Care Specialist, you'll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtfulA Bachelor's degree or equivalent experienceA strong desire to succeed alongside a passion for delighting customersExperience in sales, customer success or account management is preferredMust be extremely detail oriented and customer-centricSo what can you expect after you apply? You will:Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.Meet with our Customer Success team to discuss how you would make an impact in this role.Take a strategic critical thinking assessment that determines how we can develop you at Hireology.Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.Speak with a Senior Manager on the Customer Success team. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.A few benefits of working at Hireology:Unlimited paid time off / mental health daysHealth, Dental, Vision insurance coverage from day one401(k) with company matchAward-winning cultureHybrid office downtown Chicago External learning budgetAmazing growth opportunitiesHireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

Created: 2024-10-22