Customer Service Representative
Mancini Companies - Mansfield, MA
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Description About UCX, formerly Belknap White Group Our successful evolution from 1870s wholesalers into the largest independent flooring distributor in the US comes from being customer-focused on the best people, the best products and the best service. In fact, our name stands for Ultimate Customer Experience.We maintain a family business culture as we continue to grow. Our values indicate the kind of people we empower here: Take ownership Ι Be a good human Ι Be adaptive to change Ι Go the extra mile Ι Collaborate & communicate Ι Celebrate successAs we've continued to thrive, we've brought together Belknap White, JJ Haines, STC and other like-minded businesses into our ever-growing family as UCX, part of Mancini Companies.UCX is currently seeking a Customer Service Representative in our Mansfield, MA location.The customer service representative is responsible for providing effective customer service for all internal and external customersEssential Job Functions include:Process orders, prepare correspondence, and respond to customer needs to ensure customer satisfaction.Act as liaison between customer and salespersonProvide product and services information to customers.Resolve customer issues with accuracy and efficiency.Heavy call volume both incoming and outgoing.Sorting, confirming & crediting of invoices.Position Requirements High School Diploma required, associate or bachelor's degree preferred.At least three years of experience in a call center or customer service environment.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)Excellent oral and written communication skills.Effective problem solving and motivational skills. Strong analytical, negotiation and people skills.Self-motivated and dependableFull-Time/Part-Time Full-Time Shift Days Division UCX Northeast Exempt/Non-Exempt Non-Exempt Location Mansfield EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.
Created: 2024-10-22