Field Service Representative

Job Title: Field Service Representative Reports to: Field Sales Manager Location: Indianapolis, Indiana Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Larson Field Service Representative purpose is to undertake customer support tasks, completing on-site installations, repairs and ensure proper task management. Primary Responsibilities * Build effective relationships with customers. Provide day-to-day technical support utilizing technology communication tools and onsite assistance. * Respond to consumer inquiries in effective and timely manner. * Communicate service bulletins and alerts to customers. Provide timely product performance investigation and quality reports * Initiate and implement comprehensive technical training program for service and installation technicians. * Administer corrective action programs, concessions and warranty claims processes for local customers. Skills/ Qualifications * Commitment to excellent service. Strong consumer and customer relations background. * Detailed knowledge of HVAC products with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques. * Support of HVAC Commercial Refrigeration products required. * Support of HVAC/R products required. * Exceptional planning, negotiating and organizational skills. Ability to successfully conduct training sessions, demonstrated communication skills providing technicians instructions and/or notices. * Strong interpersonal skills. Must be able to compose written correspondence to address consumer complaints. * Analytical and technical assessment skills required in order to determine training needs based on calls received for assistance and site visits. * Ability to multi-task and switch between rapidly changing priorities. Education/Experience * BBA degree required and/or 10 years relevant work experience. * Must have acquired or willing to achieve NATE service level certification in heat pump, gas and air distribution specialties. * Proficient computer skills (Microsoft Office, Windows) EEO Statement Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees Job Type: Full-time Pay: $55,000.00 - $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance Shift: * 8 hour shift * Day shift * No nights

Created: 2024-10-22