Field Service Technician

Expand your professional career as a Field Service Engineer with MAU at EPICA in a remote role. As a Field Service Engineer, you will be responsible for servicing and supporting Epica products, providing technical support remotely, and building long-term relationships with customers. You will work closely with Sales, Marketing, and Clinical Support teams to ensure customer satisfaction throughout the lifecycle of their machines. This is a direct-hire opportunity. What We Offer * Competitive Pay * 1st Shift; Flexible Hours * Fully remote job * Health benefits, including telehealth medical services * Opportunity for advancement * 401k * 401k matching * Life insurance * Health insurance * Dental insurance * Vision insurance * Paid vacation * Paid holidays * Paid time off * Opportunity for advancement * Employee stock ownership plan (ESOP) What We're Looking For * Bachelor's degree in Mechanical, Biomedical, or Electrical Engineering * 3.5+ years in servicing CT Imaging Products * Completion of a CT technology certification program is preferred * Expertise in service, repair, and troubleshooting * Excellent verbal and written communication skills * Strong analytical and problem-solving abilities * Proficiency in Microsoft Office suite * Ability to lift/carry 40 pounds, stand and bend for long periods, and travel 60% of the time What You'll Do as a Field Service Engineer * Provide technical support for Tier 2 service calls, remotely * Manage customer inquiries with professionalism and a positive attitude * Track and document service costs and actions in the Enterprise ERP system * Stay updated on product changes, upgrades, and system bugs * Coordinate repair parts and ensure correct pricing for service contracts * Support Sales Representatives by creating and processing repair quotes * Participate in continuous improvement initiatives to enhance product and service qualityProcess equipment loaner forms and the appropriate contract on discrete repairs requested by customers * Through coordination with the Technical Services department, process equipment loaner requests from customers * Perform other tasks as assigned #PS

Created: 2024-11-02