Field Service Engineer III

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions and Cardiac Surgery customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CAS/CS systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Cardiovascular Field Services: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes. Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care. Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. Responsibilities may include the following and other duties may be assigned. * Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS and CS consoles and systems. * Maintain and submit technical records and documentation as per regulatory requirements. * Provide information from experiences in the field to colleagues in the office as well as updates to the database. * Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures. * Provide input to Engineering and Manufacturing for upgrades to CAS/CS products. * Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base. * Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions. * Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products. * Participate in special projects as requested by the US Field Service Manager or designee. * Participate in and provide technical training to physicians, EP technicians and department managers at customer sites. Additional Information: * Location: Individuals must reside within 30 minutes of Los Angeles to successfully support this territory. * Territory: This position will support a territory that includes Los Angeles, San Diego, and Las Vegas. * Travel: This position will require over 50% of travel including overnight travel. * Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. * High School Diploma or equivalent required. * 4 years of technical, clinical field service, or clinical customer support experience. Nice to Have * Bachelor's degree in an Engineering discipline in lieu of 2 years' experience * Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. * Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills * Experience in teaching technical subject matter * Excellent time management skills and detail oriented * Flexibility to travel frequently. * Ability to work independently, self-motivated and without direct supervision. * Extensive direct, face to face customer contact and interaction. * Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $90,000.00 Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. At Medtronic, most positions are posted on our career site for 3-7 days.

Created: 2024-10-22