Customer Service Representative

Job DescriptionCustomer Service Representative (Part-time)Title: Customer Service RepresentativeLocation: Norwich, CTIndustry: PharmaceuticalSalary: $22/hr.Employment Type: This position can be either Contract to Hire or Direct PlacementHours: 7:30am -4pm (Part-time)Overview:Provide dependable, quality customer service including responses to product inquiries, efficient order coordination and processing, and routine problem solving.Primary Responsibilities:Process all orders for shipment, including necessary documentation (e.g. packing lists, health certificates, etc.).Communicate availability of product to customers.Communicate with customers via telephone, email and fax re: quotes, deliveries, product information and confirmations.Resolve routine customer problems and/or complaints.Coordinate deliveries with production, incubation, packing and shipping and freight forwarders.Provide backup for co-workers as needed.Perform all other related duties as assigned.Work Environment and Physical Demands:General office working conditions.The noise level in the work environment is usually quiet.While performing the duties of this job, the employee must occasionally move about inside the office to access file cabinets, office machinery, etc.Regularly operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and computer printer.Regularly provides information to and receives information from/through various technologies, media, sources and contacts. Must be able to accurately exchange information in these situations.Frequent lifting and bending. Specific vision abilities required by this job include close vision and the ability to adjust focus.Qualifications:High school diploma or General Education Degree (G.E.D.). Associate s degree (A.A./A.S.) or equivalent preferred.3-5 years related experience.An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.Other: Excellent communication skills, computer skillsSRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.EOE/ADA#AVSIND123#LI-SRG17

Created: 2024-10-22