FIELD TECHNICAL REPRESENTATIVE

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): * Maintain a line of communication and liaise with all customers within assigned geographical region * Be available to provide technical assistance after hours and on weekends * Assist the customer to troubleshooting and recommend corrective action for aircraft discrepancies * Help provide customers with requested technical information or engineering dispositions * Collaborate internally with specialists and others to provide accurate and timely information to the customers * Onsite or remote AOG support as required following established processes for escalation and visibility * Provide informal on-the-job training to customers as well as factory owned and Authorized Service Centers * Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety * Document issues and activities as per company policy in a timely manner * Actively participate in Maintenance and Operation seminars * Adhere to the "No Pass On" Policy of Technical Support * Complete market/technical surveys, expense reports and incident reports in a timely manner * Present technical information at company events to current and prospective operators * On site Incident/Accident Investigation support for customer, airworthiness authorities and Dassault * Maintain technical currency through regular training sponsored by Dassault * Periodic support of Command Center overflow phone coverage * Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved MINIMUM REQUIRED QUALIFICATIONS: * Minimum of 5 years of business jet maintenance experience (preferably on Falcon EASy aircraft) * Valid FAA Airframe and Powerplant Certificates (or equivalent) * Good communication skills (verbal and written) * Proficiency with MS Office Suite (Word, Excel, Outlook, databases) * Two (2) years of college education (or equivalent) * Flexibility of personal schedules * Demonstrated strong customer service orientation * Automobile driver's license * Ability to operate independently and as part of a team from remote locations * Ability to travel domestically and internationally, if necessary DESIRED QUALIFICATIONS: * Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience

Created: 2024-10-22