Customer Service Representative

DUTIES AND RESPONSIBILITIESProvide excellent customer service. Example: If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly service to the customer.Complete all shift duties as assigned.All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:Follow company policies regarding cash control, proper safe operation.Follow correct vendor check-in procedures.Complete all end of shift paperwork.Pay immediate attention to any spill or other hazardous condition.Other duties may be assigned from time to time by the Store Manager.QUALIFICATION REQUIREMENTSAbility to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.Pass all required training including alcohol, tobacco, UST and food handler testing.Eighth-grade level math competency in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.Sufficient visual acuity to check identification. Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.Performance Indicators:Cash variances.Site standards.Customer service.Commitment to the store and team.

Created: 2024-10-22