Service BDC Representative

DescriptionArlington Heights Ford/Tasca Auto seeking Full-time openings for talented and outgoing individuals to join our multi-location team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available. Great opportunity! Competitive salary and benefits! EOEServe as liaison and communicate effectively between the Service department and customers.Contact customers regarding repairs, estimated pick-up times.Take incoming service calls.Schedule service appointments.Inform customers of rental car policies and guidelines.Check e-mails and promptly respond to inquiries.Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet the goals of bringing customers into service department.Attend training as requested by manager.Follows script and instructions from a supervisor.RequirementsPrevious customer service experienceExcellent team player with collaborative attitude and eagerness to improvePleasant, engaging, professional phone mannerAbility to multi-taskWilling to learn and be driven to achieve goalsStrong PC and internet skillsMaintains professional appearanceArrive to work on timeAbility to follow instructions and receive feedback from supervisor and managersInteract effectively and professionally with co-workersUnderstand and follow company policy and proceduresAutomotive dealership experience a plusMust have a valid driver's licenseMust be authorized to work in the U.S.A.

Created: 2024-10-22