Customer Service Representative

🔊 Lazy River Products is in search of a part-time CSRs! 🔊Job Information: Title: Customer Service Representative ("CSR")Industry: Adult-Use Cannabis (MA)Pay Rate: $18.00/hour (non-negotiable)Location: East Dracut, MAPositions to Fill: 3Status: Part-time Pay Type: HourlyPay Status: Non-exemptRequired Qualifications:At least 2 years of proven retail store front customer service. Must work well with technology/computer software systems.About the Company:Lazy River Products, LLC "LRP" is a fully-integrated state of the art cannabis-based product development company in East Dracut, MA, and was established in early 2020. The company consists of retail, admin, production, and cultivation, creating a truly unique and diverse workplace dynamic, in a brand-new exciting industry.What we're looking for: Customer Service Representative ("CSR's") are our front-line staff that happily conduct purchases made in our retail dispensary store. The ideal candidate will bring Salesmanship expertise, providing excellent customer service by communicating effectively and educating our staff and customers as it relates to our products and industry, as well as being comfortable working on a POS station for the entirety of the shift. The CSR role also encompasses Floating Sales Associate "FSA", which are our CSR's who work the floor and direct and/or provide consumer education and purchase recommendations/suggestions with customers on the sales floor.Our Moto:Give Back, Grow, SucceedOur Mission:At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company.Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts. We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.You'll love working here because:Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger - breaking the stigma of cannabis in the workplace. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of breaking the negative stigma cannabis has on society. LRP is very involved with the community, presenting many opportunities for community outreach and volunteer program opportunities.CSR Job Description:Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance to LRP customers. The CSR guides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction. This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience. CSR Core Tasks and ResponsibilitiesCheckout Associate Core Responsibilities:Upsell LRP products.Process cash and debit payments for in-store and online customer purchases via Dutchie.Ensuring all transactions are verified with the correct quantities and product(s) Ensuring all transactions are accurate, compliant, and properly secured with the order's POS receipt attached to the outside or inside the exit bag.Maintain organization and cleanliness of workstations and retail store.Follow LRP Cash Handling Policy and all job-related processes and procedures.Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products.Report customer complaints to Retail-Leadership promptly.Floor Sales Associate Core Responsibilities:Upsell LRP products.Greet customers as they enter the dispensary.Engage, upsell, and connect with customers.Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.Education and Experience -High School Diploma or GED required.At least 2 years of retail store experience required.Sales environment experience preferred.Adult-Use Massachusetts Retail cannabis industry experience preferred.Skills/Abilities -Cash and debit terminal transaction experience Ability to accurately enter data and process customer transactions.Ability to educate consumers and connect with customers. Strong attention to detail, organizational, and time management skills.Superior customer service skills. Proficiency in Windows 10, Microsoft Suites is a plus. Basic computer and internet navigation required.Proficiency in POS software (Dutchie is a plus)Physical Requirement/Work Environment -Retail store environment.Must be able to work on your feet for an 8-hour shift.Must be able to work at your workstation without leaving excessively outside of regular break.Must be able to lift, carry, and balance up to 30 pounds. This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.Benefits Package:Lazy River Products is pleased to offer a comprehensive benefit package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. The overall benefits available include paid time off (vacation, sick, and holidays), medical insurance (company contributes 50% to individual plans & 33% to all other plans), employee-paid dental and vision insurance, employer-paid basic life/AD&D, 401k and a generous employee discount.Click Here to View our Medical Benefits in more DetailCommitment to Diversity and Inclusion:Lazy River Products is an at-will, equal opportunity/affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.Notice of Required Background Check: Lazy River Products requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until:A candidate has been extended an offer letter, andThe candidate has signed the Background Check Authorization Form and related releases. The background check includes a Criminal Offender Record Information (CORI) check.Candidates with advanced degrees and professional licenses may have these credentials verified.Those candidates invited to interview will be contacted by Lazy River Products. Unfortunately, due to the anticipated high volume of applicants for this vacancy, we are unable to provide status updates to specific individuals.Check Out Our Website: Of Course, Don't Miss Out on all of our Amazing Deals 👀 Check Out our Menu

Created: 2024-10-22