Manager of Project Management Office

COMPANY OVERVIEW HomeServe USA Corp is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to Work the last four years. What does HomeServe USA Corp do and what makes it so great? Well, we're glad you asked! We put people at the heart of everything we do. That's priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. POSITION SUMMARY The Manager of Project Management Office (PMO) will be responsible for supporting and enabling HomeServe's projects and programs by managing the project management framework within HomeServe's PMO. This position will help to refine project management standards and the project governance framework and ensure compliance throughout the project life cycle. Will develop and report on the key performance indicators (KPIs) needed by the leadership team for effective management of IT capital project investments. In cooperation with financial analytic and reporting teams, this role will also oversee the management, tracking and reporting of Capital Expenditure budgets across portfolios. Serving as PMO process and tools champion and subject matter expert (SME), this position will document process, procedure and guides that will be utilized for coaching and training to the project management community and stakeholders on PMO processes and tools (Planview PPM Pro, SharePoint, JIRA, Visio, etc.). Will communicate, influence, motivate and negotiate both vertically and horizontally within the organization to encourage adoption of those standards and tools. Will continually evaluate the PMO processes to identify areas needing improvement and propose to the leadership team action plans to address gaps. POSITION RESPONSIBILITIES * Drive the implementation, and ongoing evaluation and/or evolution, of Project Management Office processes and tools. * Work collaboratively with PMO, Design, IT, Development, QA, and Business Analysis teams. * Present status information for all projects to leadership teams * Provide access, training, and support to all employees for PMO tools. * Drive user adoption across the organization through user training and the sharing of best practices. * Support and coach team members as they implement processes and tools. * Create reports and dashboards using Project Management tools as needed by executive, stakeholders, and end-user teams. * Prepare regular communications to stakeholders that highlight and raise awareness of the value being delivered by the PMO. * Communicate with all levels of management and adapt to a rapidly changing environment. * Maintain relationship with vendors to stay current with releases, resolve application issues and ensure that HomeServe needs for new functionality are considered in future releases. * Analyze, review, and document current processes and tool functionality to determine potential areas of improvement. * Provide application performance monitoring, evaluation and optimization. * Monthly reporting on portfolio key performance indicators; project health and budget status. * Responsible for managing a team of Project Managers. * Provide coaching and training to Project Managers as needed. * Project Manage projects within a portfolio as needed. SKILLS & ABILITIES * Bachelor's degree in related discipline or equivalent experience preferred. * Minimum of 5+ years of Project Management experience with extensive knowledge of Project Management gated processes. * Minimum of 2+ years of People Management experience. * Ability to evaluate, define, document, and implement new and evolving methodology. * Proven track record in successful execution of projects with pre-determined timelines - Proficient in MS Excel, Word, PowerPoint, and preferred experience with Planview PPM Pro * Outstanding presentation, communication, writing and facilitation skills. * Excellent problem-solving skills and be able to work and make decisions in a fast-past environment. * Is aware of, and shows understanding and respect for, other people's needs and actions. Values individual differences. * Effective at working directly with senior leadership as well as front-line staff. * Excellent interpersonal skills with the ability to influence others not under direct supervision. * Able to juggle priorities and can concentrate on several areas of work at one time. * Self-motivated, strong attention to detail, and results driven. * Able to think ahead in order to establish an efficient and appropriate course of action for self and others. * Travel as needed PHYSICAL DEMANDS The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to speak and listen. The employee frequently is required to use hands or fingers, to feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate to low in office settings. WHAT WE ARE LOOKING FOR At HomeServe USA Corp, we put our people and our customers at the heart of everything we do, and we're looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team's success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth. This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Salary Range: $87,524.25 - $116,699 Annual Bonus Potential: 10% We are an equal opportunity employer. #LI-NM1 #LI-ONSITE #HUSA

Created: 2024-11-02