Weekend and Evening Customer Service Representative - ...

Location:2020 S Webster Ave, Green Bay, WI 54301Shift Hours:Hours: Part-Time Shift: Every other weekend, Saturday & Sunday from 2:00pm-10:30pm, along with 2 weekday shifts from 2:00pm-10:30pmJob Description:Provide quality customer service for both incoming and outbound calls that come into Bellin Health's contact center. Engage in active listening with callers, confirming or clarifying information as appropriate. Schedule appointments for the system. Document caller demographics and other non-medical information into the computer software. Maintain confidentially of both the caller's information and protected software. Assist callers in navigating Bellin Health System. Register triage calls for the nursing team. Serve as a resource to Bellin Services and promote Bellin Health and its trusted partners.Qualifications:High school diploma or equivalent.Additional post-secondary classes in medical terminology or health care business preferred, but not required.1-3 years of experience in a call center environment preferred, but not required.Exceptional customer service, active listening, and strong verbal and written communication skills.Proficiency with computers, keyboarding, and telephone etiquette skills required.Why Bellin Health:Bellin Health is where healthcare starts with human care. We're all about helping people live happy, healthy lives - starting with your own. We're the place you can bring your best-self to every patient, and still bring your best self home to your family. Work with a team that cares for every person, especially each other.Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you'll experience as we foster population health transformation and innovation to better serve our communities. You can be part of an exciting dynamic place that offers work-life balance and an employee-first culture.As a Bellin Health team member, you'll enjoy top-notch benefits including 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more.At Bellin Health, our staff make this a great place to work every day. Our inclusive, supportive, excellence-driven culture make Bellin Health a place you'll love to call home.Additional perks of being a Bellin Health EmployeeAccess to online continuing education for professional and career development.A strong shared governance structure featuring unit-based councils that empower nurses to shape their work environment.A shared governance structure to allow frontline team members to do and improve the work they do every day. The nursing councils improve the quality of patient care through nursing education, nursing research and innovations in nursing practice.A supportive, team environment with outstanding opportunities for growth.Do you still have questions? Feel free to email your questions toBellinCareers@Check out Bellin Health on LinkedIn and Facebook!If you are viewing this job posting on another website other than the Bellin Health Careers page and interested in applying for the opening, please apply /careers.Please note Bellin Health does require the flu and COVID-19 vaccinations completed prior to beginning work. If you have not been vaccinated, you may see the Bellin Health website for vaccination options. Bellin Health is an Equal Opportunity Employer.

Created: 2024-10-22