Field Applications Specialist (San Francisco) - Req - ...

Astrea Bioseparations Ltd is a global bioseparations company specializing in the research, development and manufacture of advanced bioseparation products including chromatography adsorbents and columns.  Astrea Bioseparations has R&D laboratories in Cambridge, UK and manufacturing facilities on the Isle of Man, British Isles and Stoughton, Massachusetts, making the company one of the largest volume affinity adsorbent manufacturers in the world.Astrea Bioseparations is honored to support the biopharmaceutical industry with products and services that help bring lifesaving and improving medicines to market. Regardless of process scale, we are ready to build Purity by Design into each process to ensure quality and speed to market.The company is now entering an exciting period of growth as we work towards enabling our customers to bring advanced therapies to market using state-of-the-art-purification nanofiber-based technologyPrimary Function and PurposeTo provide technical assistance in relation to Astrea products and their use, to internal and external customer, and provide pre & post sales supportPrinciple ResponsibilitiesAddressing responses to Technical Support questions from Customers and Sales team MembersManaging the administration of cases in salesforceWork with internal customers (Salesforce lead, marketing) to develop and improve systems around technical support case management and customer feedbackProviding Technical Support and follow up for the sales team in pre and post salesLead and direct technical presentations and discussions with customersLiaise with R&D to provide technical support to internal & external customers, and the sales teamIdentifying suitable seminar, conferences etc and attending to obtain information to further support Astreas products and sales teamQualifications and experienceDegree in Biochemistry/Biotechnology or equivalentExperienced within the Biotechnology/Drug discovery industryWorking knowledge of chromatography, protein purification, cell and gene therapyAbility to work with a multi disciplinary team across multiple sitesFamiliarity with Astrea product range, use of product range, use of products and troubleshooting for customersPowered by JazzHR

Created: 2024-10-22