Customer Service Rep

A well-established custom packaging solutions company in Ellington, CT is searching for an ambitious and motivated Customer Service Rep to help support business development efforts! They are looking for someone with at least 3 years of experience in a customer service role who is ready to build strong client relationships and make a real impact in custom product sales. The role involves a combination of new business development and account management, focusing on building a strong book of business and maintaining client satisfaction. This is a fantastic opportunity to grow your career with a third-generation family-owned company that offers great benefits, generous time off, a supportive work environment, and opportunities for professional development.Customer Service Rep Requirements:3+ years of experience in a customer service role, preferably with order processing or order management experienceStrong phone presence and excellent communication skillsAbility to think on your feet, solve problems quickly, and handle multiple tasks in a fast-paced environmentProfessional demeanor, with a high level of energy and ambitionBA Degree preferred, but experience is highly valued over educationWillingness to learn and adapt to the custom packaging industry, with training providedCustomer Service Rep Responsibilities:Handle all client details after they are brought on by the sales team, ensuring smooth and ongoing communicationProcess orders efficiently and accurately using CRM and order processing toolsManage heavy client interaction, addressing requests, resolving issues, and ensuring client satisfactionEngage in business development activities to build and maintain a strong book of business, aiming to hit ambitious BD targets within the first yearProvide exceptional customer service by problem-solving on the spot and maintaining a confident, professional demeanorCollaborate closely with other sales team members and departments to support overall business goalsBenefits: Medical, Dental and Vision insurance401k planHolidays offGenerous PTO + PSLStable work environment with in-house management If you re ready to take your career to new heights in the custom packaging industry, apply now!#LI-POST #LI-ONSITE #LI-AM1

Created: 2024-10-22