Coordinating Manger - Level A

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.Job DescriptionPURPOSE OF POSITION: Under the general supervision, with latitude for independent judgment and initiative, assists in the planning, organizing, controlling and coordinating of administrative and office operations in a variety of organizational settings and modalities in the delivery of business and management support systems, healthcare and patient support systems. Integrates these programs, functions and services with other hospitals/facilities and Central Office sectors to maximize optimal levels of performance in the coordination of such activities.SUMMARY OF DUTIES AND RESPONSIBILITIES: 1. Provides Administrative support and coverage to the Executive Director2. Assist in preparing reports, projects and agendas; make necessary arrangements, and records proceeding of meeting and conferences3. Arrange traveling arrangement for the Directors4. Weekly timekeeping, payroll distributions5. Transcriptions of minutes6. Updates absenteeism and lateness profiles7. Maintains database on employee's evaluation, EHS, and trainings, People Soft ELM8. Maintains open channel communication with all departments9. Office filing10. Sending letters for abnormal or abnormal lab recalls & mailgrams as instructed11. Ordering of supplies as require to. the Executive Administrative Office ..12. Ascertains staff coverage daily across Belvis and off sites13. Answering of telephone14. Mail & electronic mail distribution15. Submission of requisition requests16. Opening/Blocking of provider templates17. Adheres to Corporate Policy & Procedures regarding confidentiality and work peace ethics18. Promotes a positive and pleasant attitude conducive to the work environment, which furthers the Mission, Vision, and Value Statement19. Meet all compliance standards/requirements such as annual, physical evaluations/assessment, fire safety drills, People Soft ELMs, and other relevant trainings20. Responsible for wearing professional attire in the workplace when conducting business on behalf of the Bronx Region Network as well as employee identification card21. Rotates to various services in Ambulatory Care department to provide Customer service and retention.22. Manages the advancement of Press Ganey/ CHAPS scores by treating all patients in a courteous and respectful manner with special regard to confidentiality.23. Provide patients with appointments in Epic (when applicable) to all clinics as needed.24. Process (open and close (where needed) visits for clinic sessions in Epic.25. Determine and open/register/schedule appointments as confidential when required.26. Appropriately direct patients to other hospital services as needed.27. Attend education sessions and demonstrate capability to provide technical expertise/support to maintain proficiency of personnel.28. Monitor daily activities including patient flow.29. Participate in the development of strategies to improve performance (i.e., reduce patient cycle time, improve access, decrease wait time, improves patient experience).30. Attend/participate in departmental meetings: i.e.: Staff Meetings, Ambulatory Care Clinical Service Line,31. Assist and troubleshoot Service/Clinic/Program operational issues32. Address patient issues/complaints in real time prior to escalating to administrator Investigate patient issues or complaints from patient advocacy and take responsibility for service recovery (i.e., contact patient to apologize for their negative experience).33. Ensure staff consistently meet patient experience standard including tone, body language and attitude, and display caring actions even in stressful situations when communicating with patients, visitors and peers.34. Maintain a safe environment for patients by ensuring the enforcement of safety policies; attend continuing education programs/training as scheduled; assist in the proper handling of patients' protected health information to ensure HIPAA compliance35. Assist in improving care delivery through the participation in performance improvement projects.36. Comply with departmental and organizational policies and procedures.37. Complete annual regulatory requirements within established time frames.38. Flexibility: Rotating shifts, evening clinics and weekends as needed.39. Adherence to wearing allocated uniforms.40. Evenings/or weekend assignments as neededTelephone Responsibilities: Answer telephones in a timely and professional manner; when answering the phone state name, clinic, and "How may I help you"; accurately record and transmit messages; locate doctors and nurses when needed; make telephone calls to other divisions as directed; make appointments as directed. Send and receive faxes, Page personnel as requested. Other Supervisor/Service Line Administrator duties as assigned by: Associate Executive Regional Director and Assistant DirectorMinimum Qualifications1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity. 2. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or, 3. A satisfactory equivalent combination of training, education and experience. Note: Certification or licensure may be required.Department PreferencesQUALIFICATIONS FOR THE JOB: CERTIFICATION(S)/LICENSE(S): 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,2. A satisfactory combination of education, training and experience.3. Data entry input proficiency4. Sound knowledge Microsoft applications5. Ability to analyze and to prioritize tasks.6. Good oral and written communication skills along with ability to work in a team are required.7. Ability to work independently along with strong organizational skills is required.8. Possess critical thinking and a can-do attitude.If you wish to apply for this position, please apply online by clicking the "Apply Now" button NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programsVacancy Control Board NumberVCB #: SEG- 03012024-16891

Created: 2024-10-22