Customer Service Representative - Remote

About the job Customer Service Representative - Remote We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.ResponsibilitiesBeing available M-F - 9a to 5p PSTMust be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeedImpact new processes while helping to build the community and give the community a voiceAssess tone and direction of all interactions and know when it is appropriate to escalate or delegateProactively problem solveWorks well with a team to collaborate on best practices when answering client issuesManage time effectively across multiple communication platformsApproach all interactions with empathy and all problems with curiosityRequired ExperienceStrong customer service skills including live chat, email, and phoneAdept in utilizing multiple systems to gather customer informationPrevious experience in a high volume support roleAbility to function in a fast-paced environmentExceptional verbal and written communicationsProven problem-solving skillsWhat Working with us Looks LikeThe ability to work from anywhere - they have a fully remote team across the globeCompetitive compensation packagesEquity - they all own a part of the businessA generous PTO plan with 31 days off a year401K PlanParental Leave programsHealth and wellness plans to meet the needs of you and your family including medical, dental, and visionSmart, supportive colleagues with diverse backgrounds and experiencesEquipment provided to complete job duties

Created: 2024-10-22