Inbound Admin Clerk / 1st Shift 7am-3:30pm Monday-...

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department. Essential Duties and Responsibilities: * Enter customer orders and scan / index documents as required. * Schedule the pick ups and delivery of customer loads. * Properly document orders in computer and update customer contact information. * Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures. * Clearly understand goals, policies, and procedures of RJW. * Communicate customer problems, leads, and inquiries to the appropriate personnel. * Maintain confidentiality of company information. * Recommend improvements and implement approved improvements. * Update reports as required by operations manager and COO. * Assist local dispatcher in update of Tee Cards. * Other tasks as assigned by manager. Additional Responsibilities: * Positive telephone personality. * Capable of being trained to be Phone Assertive. * Exceptional customer service skills. * Organizational and scheduling skills. * Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW. Qualifications: * Basic office clerical skills. * Must be able to type at least 40 wpm. * 1 2 years of clerical experience. * Basic transportation / logistics experience. Education and/or Experience Required: * High School Diploma or general education diploma (GED) is preferred. This is not the JD in it's entirety.

Created: 2024-10-22