Account Manager

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Summary: The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. Description: * Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation * Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information * Foster and close new clients through referrals, cold calling, networking, and other means (trade shows, regional organizations, etc.) * Creatively problem solve to improve current new business development strategy * Negotiate rates and deadlines with prospective and current clients * Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information * Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product * Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service * Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data * Perform other special projects or duties when required Required Skills: * Minimum Bachelor's degree or equivalent * Excellent written and verbal English communication skills * Strong interpersonal skills * Excellent problem solving and analytical skills * Effective time management TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Created: 2024-10-22