[NUS] Ecommerce Customer Service Representative
Nidecker Group - Lake Forest, CA
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Nidecker Group is seeking a full-time E-commerce Customer Service Representative For the brands Etnies, ThrirtyTwo, Es, and Emerica. This role is the main point of contact for customers of all brands.The Ideal E-Commerce Customer Service Rep prides themselves on their excellent customer service skills as well as efficiency in performing tasks independently in a fast-paced environment. This person must be able to implement and uphold our policies and procedures, solve issues quickly, work efficiently, and be able to respond to customer inquiries in a timely manner while offering exceptional customer service.This role can include tasks related to customer retention marketing, digital marketing, Amazon order processing and management, E-commerce site management and operations, seasonal product data loads and maintenance, site merchandising, coordination of asset creation and customer service management.TasksManage a large amount of incoming phone calls, emails and chat messages related to product inquiries, warranty claims and E-commerce in a professional, timely mannerProcess sales orders, returns, refunds, and defectsWork with logistics and carriers to correct any shipping issuesReimburse customers for any short shipment ordersApprove/ decline possible fraud orders put on hold by our systemUpdate customer service pages on the websites to reflect correct policies and proceduresAssist E-commerce Customer Service Lead with any other tasks or issuesRequirementsExperience with Netsuite, Shopify and a CRM a plus2+ years of relevant industry work experience, preferably in action sports retail/e-commerceAble to type 60 words per minuteKnowledge of products, as well as the skate and snowboard industry a plusExcellent written and verbal communication skillsAbility to multi-task, prioritize, and work under pressureAbility to work in a multi-brand environmentMust be available during peak season, October through January
Created: 2024-10-22