Field Services Eng - Dedicated

C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.SummaryThe Field Services Engineer - Dedicated works to provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Engineer - Dedicated will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process.  This position is dedicated 100% to a specific client. #LI-JM1Essential FunctionsEnsures exceptional client satisfaction is consistently delivered and maintainedResponds to customer requests for break fix/install and performs scheduled maintenance of equipment to high standards and to the satisfaction of their specified customerPrepares for installations, upgrades, break fix and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnosticsDiagnoses/troubleshoots voice and/or network issues Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issuesIdentifies proactively product/service sales opportunities at client sites and processes work order modifications as necessaryTroubleshoots and supports 3rd party software and applicationsCompletes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)Adheres to procedures and safety requirements as appropriateAdditional Specific Duties and ResponsibilitiesManages client's SLAsPerforms Server Room Rack and StackPerforms work as directed by the Client Required QualificationsBachelor's degree in an IT related or Business field preferred from an accredited universityCompTIA A+ and/or CompTIA Server+ certification or equivalent knowledgeSpecific platform knowledge is a must - Avaya, Cisco, Nice, Juniper, Palo Alto etc.Experience and knowledge of change management principles, methodologies and toolsAbility to work well in a cross-functional team environmentMust have excellent organizational and multi-tasking skillsExcellent verbal, written, and presentation skillsAbility to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretionStrong analytical, interpersonal, and relationship building skillsMust have legal authorization to work in the U.S. for any employerStrong work ethic and personal drive to excel Strong sense of urgency and commitment  to get the job doneSuperior negotiation, coordination, and conflict resolution skillsAbility to adapt to change quicklyRequires a valid driver's license Excellent customer service skills Desired/Preferred QualificationsCompTIA A+ and/or CompTIA Server+ CertificateProblem analysis and problem-solvingHigh stress toleranceC1 BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)* HSA + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options * Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth * Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.  Pay Range$85,000 - $110,000Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.Notice of E-Verify Participation Right to Work

Created: 2024-11-02