Field Service Technician

Job Type Full-timeDescriptionNamed to the 2021 list of Best Places to Work in PA by Central Penn Business Journal !Overview: The Service Technician will be responsible for servicing and repairing any previously installed products while providing excellent customer service.Main Duties & Responsibilities:Service and Repair previously installed Renewal by Andersen products.Analyze customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost-effective manner as possible; keep team members informed as needed of customer interactions and actions taken.Follows established Renewal processes, making recommendations for process improvement.Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.Analyzes customers situations, determine corrective action to be taken, and verify that the action taken has fixed the situation.Interfaces with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action; Remains focused on customer's issues and concerns; responding to requests in a thorough and timely manner.Coaches, trains & supports service team members; looks for opportunities to learn from others & to develop/teach others as needed.Maintains prescribed vehicle stock levels and ensures material is available to perform on-site service work; maintain clean & organized vehicle.Portrays a professional appearance with clothing, vehicle, and personal actions on-site.$23/hr plus bonusesRequirementsQUALIFICATION AND SKILL REQUIREMENTS:Valid Driver's LicenseHigh School Diploma or GEDA minimum of 2 years of work experience in the home improvement or other closely related field.Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.Demonstrated interpersonal communication skills, strong listening & empathy skills.Salary Description $23/hr, plus bonuses

Created: 2024-11-02