First Report Technician

Qualifications and Education * Excellent oral and written communications skills * Ensure an outstanding experience on every interaction * Capacity to work in a fast-pace supporting the rapid growth of our customer base * Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary * Associates Degree required or Bachelors Degree preferred Responsibilities Include: * Aid policyholders in reporting losses by obtaining information over the phone * Input loss information into best-in-class propriety system * Assign vendors conducting emergency services during first contact * Make decisions on routing claims for immediate review based on serious property loss or injury * Appropriately represent the company by executing a high level of service and maintaining professionalism at all times Why work for us: * 4 weeks accrued paid time off + 9 paid national holidays per year * Tuition Reimbursement * Low cost and excellent coverage health insurance options (medical, dental, vision) * Gym membership reimbursement * Robust health and wellness program and fitness reimbursements * Auto and home insurance discounts * Matching gift opportunities * Annual 401(k) Employer Contribution (up to 7.5% of your base salary) * Various Paid Family leave options including Paid Parental Leave * $3,000 one-time bonus payment on health insurance waiver About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

Created: 2024-10-22