Field Service Technician

If you are technically and mechanically inclined and seeking a new challenge, we have an excellent opportunity for you! Our Field Service Technicians provide outstanding service for customers that ultimately improves customer loyalty and satisfaction with the Branson product line. This position is supporting various industries including plastic joining applications. Our team at Branson is ready to train you to become knowledgeable in our products and providing customers with an extraordinary experience! In this Role, Your Responsibilities Will Be: * Independently carry out the startup and commission of Branson Products as a Multi-Product Service Tech (ultrasonics, non-ultrasonics) * Conduct calibration, troubleshooting, and maintenance * Conduct Controls and PLC troubleshooting with Branson engineering assistance * Establish and develop a strong working relationship with customers by providing the best service and experience with your work * Prepare and coordinate service calls to include gathering technical data and selecting necessary spare parts and tools * Provide follow-up customer visits using service reports and direct communication with Service Manager * Comply with all safety procedures and policies established * Carry out site walkdowns, modifications and upgrades * Other duties as assigned by management Who You Are: You are a customer-oriented individual who builds and delivers solutions that meet and exceed customer expectations. You are action oriented and display a can-do attitude in good and bad times; and works cooperatively with others across the organization to achieve shared objectives. For This Role, You Will Need: * Strong controls, electrical and mechanical skills * Minimum of 2 years' experience troubleshooting and repairing electro-mechanical machines and components * Technical aptitude to connect with customers via email, phone, and in-person * Prior pneumatics experience * Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel, etc.) * Willing to travel approximately 75% (within country and region) - approximately half of this travel will be overnight. Preferred Qualifications that Set You Apart: * Associates or technical degree preferred * 3 or more years of related experience * Strong electrical technician experience, able to read wiring diagrams and troubleshoot systems to the component level * Industrial automation experience Our Offer To You: We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. #LI-MH2

Created: 2024-10-22