Customer Service Representative - Bilingual French
PrideStaff - Cerritos, CA
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Customer Service Representative - Bilingual French for a manufacturer / distributor located in Cerritos CA.Long Term Temporary with possibility of Hire. Pay rate is $19-26.50/hr, depending on experience. Hours can range from 7:00 am - 3:30 pm, Monday-Friday. Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start.This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation and providing repair solutions.Duties:Using LMS/CRM system to search case related information and answer customer questions;Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;Provide excellent customer service experience;Record the communication with customers, ensure accurate information internally and identify any areas for improvement for customer satisfaction;Be able to provide customer service independently and present the optimal service solution to customers;Explains in easy terms how to resolve technical issues.Requirements:MUST be bilingual in French & English. Associate degree or above. Previous Call Center experience for electronic products preferred.Ability to type 30 words or more per minute.Excellent communication skills.Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.Proficient in Microsoft office suite.Ability to maintain a calm, positive attitude.Commitment to provide excellent customer service.Ability to work in a team environment.Ability to solve problems.Compensation / Pay Rate (Up to): $19.00 - $26.50 Per Hour
Created: 2024-10-22