Service Technician II

POSITION SUMMARYThe Service Technician II is responsible for assisting the Service Supervisor in all aspects of the maintenance of the property and grounds as assigned by the Service Supervisor.MAJOR FUNCTIONAL RESPONSIBLITIESCommon Area MaintenancePatrol grounds, attend to any landscaping issues, maintain pet stations, pick up trash / debris / pet wasteInspect and maintain paving, parking, curbing, curb stops, sidewalksMaintain pool (if any) and all associated equipment, inspect and maintain pool fencing/gate, clean and maintain pool / clubhouse bathrooms (Check for and maintain proper chemical ratios/logs in accordance with State law)Inspect and maintain site fencing / retaining walls / handrails / all other fall/trip hazardsInspect and maintain exterior lights / photocells / and associated electrical componentsPatrol and inspect for sewer backups, water main breaks, leaks, and frozen water lines. Complete necessary routine repairs when requiredInspect laundry facility / associated equipment and complete preventative maintenance on a routine basisInspect and maintain all other common area amenities on a routine basisReport lease violations to office staffUnit Make Ready Process - vacant unitsAdjust thermostats in vacant apartments for responsible energy conservationPerform routine checks, repairs and replacements of typical make-ready components and any/all other required items as detailed on the punch sheetInspect vacant units for water intrusion and or other risk related issuesCommunicate with Service Supervisor and/or Community Manager regarding any deficiencies in unit condition that have not already been identifiedExterior Building MaintenanceMaintain, repair, and replace windows, doors and associated hardware including glass panes, screens, latches, locks, hinges, shutters, etc.Inspect and maintain roofs, shingles, facia, soffits, flashing, gutters/downspouts, splashblocks, and associated elements consistent with company guidelines and protocol.Inspect and maintain exterior siding, stair treads, handrails, patio enclosures, balconies, and all other carpentry related aspects of the property.Resident Customer Service and CommunicationExercise diplomacy, professionalism, and a cordial manner at all times in dealing with the residents, staff, management, vendors, contractors and other associatesUnderstand and demonstrate quality customer service to all residents and prospective residents by communicating in a polite and courteous manner dailyAlways observe and abide by the requirements set forth by the fair housing authoritiesAlways work to ensure the respect, privacy, rights, and confidentiality of all residents by never disclosing or discussing any privileged information obtained because of your position or unit entryOccupied Apartment Maintenance - Service Requests and Scheduled Routine MaintenanceComplete all required documentation per company protocol when performing work in occupied unitsEnsure that all routine service requests are completed promptly and satisfactorily within a 24-hour period (and that, consistent with the preceding bullet item, all required documentation is submitted in a timely basis consistent with protocol)Perform repairs and maintenance, as requested, on all property-provided appliances including but not limited to ranges, refrigerators/ice-makers, dishwashers, water heaters, washers/dryersReplace property-provided appliances when necessaryPerform miscellaneous minor electrical repairs as instructed by Service SupervisorPerform reliable assessment and accurate determination of the source of leaks/water intrusion and take corrective action.Replace/repair plumbing fixtures (including sinks, faucets, pop-ups, toilets, traps, supply lines, polybutylene piping, etc) and attend to various other plumbing-related issues such as clogged lines and water pressure issuesDoor/window/lock repair and or replacement.Carpentry repair and/or minor painting as needed.Light fixture/ceiling fan/smoke-carbon monoxide detector, blind repair and or replacement.Pest remediation, if not outsourced.Perform scheduled AC filter and life/safety detector inspections.HVAC Repair and Preventive MaintenanceTroubleshoot, repair, and perform preventive maintenance on HVAC systems and components including condensing fan motor, indoor fan motor, mounting bracket, capacitor, contactor, coils, suction line valve, liquid line valve, compressor, thermostat, electric strip heaters, control wiring, fuses, circuit boards, relays, transformer, drain pans, drain lines, traps, etc.Identify refrigerant leaks using various methods (including nitrogen, ultra-violet leak detection dye, electronic leak detector, soap bubbles, etc) and make appropriate repairs using MAPP gas, oxygen acetylene, stick soder, or other approved HVAC repair methodsPerform refrigerant recovery procedure per EPA guidelines and corporate protocolEfficiency and Expense ControlAt all times, attempt to conserve energy, water, gas, and/or any other resources of the propertyAt all times, attempt to perform routine repair/maintenance work in-house with limited support from outside vendorsMinimize waste of materials and parts regardless of what they cost - use sound judgment when evaluating any item for replacement versus repairProperly maintain company-provided equipment, tools, materials, and workspaceAssist Service Supervisor and Community Manager in quarterly budgeting - propose proper and efficient use of funds allocated to capex expendituresGeneral Duties and ResponsibilitiesReport to work on time, properly attired, ready to perform required duties without unnecessary delayComplete all required documentation (including but not limited to checklists, inventory reports, routine maintenance logs, etc) per company protocolRisk ManagementObserve all safety precautions, standards and procedures by adhering to OSHA, EPA, PPE use and corporate requirements/guidelinesFollow and adhere to all O & M plansUsing an infrared screening tool, routinely test to identify hotspots by surface temperature measurement where upfitted aluminum wiring (if any) terminates to an electrical deviceWhen on call, ensure that emergency maintenance is performed promptly and efficiently during non-working hoursEnsure that policies and procedures related to keys/locks are followedReport any specific problems or on-the-job injuries to Service Supervisor and/or Community Manager immediatelyReport any inappropriate conduct or behavior by outside contractors, residents, and/or coworkers to the Service Supervisor and/or Community Manager immediatelyQualifications, Knowledge, Skills and AbilitiesHigh school diploma or GED requiredHVAC refrigerant certification requiredCPO certification if pool is presentEPA certification requiredLight computer skills preferredMust have minimum of one-year experience in residential apartment maintenanceMust have experience involving: HVAC, heat pump repair, appliance repair, electrical circuits, electrical controls, air balancing, test equipment, volt ohm test equipment, power tools, refrigeration, carpentry, dry-wall repair, painting, locks, plumbing, concrete and paving repairs, residential sewer systems, welding, sodering/brazing, piping, roof repairs, and landscaping requiredMust be capable of lifting a minimum of 50lbsMust be capable of walking the property, climbing stairs and working from laddersMust maintain valid drivers license and vehicle insurance at all timesMust be able to work with minimum supervisionMust have average verbal and written communication skillsMust be available to accept after hour and weekend on-call responsibilitySYNCO Properties, Inc. offers a wide range benefits to our associates. Our current package includes:Competitive SalariesDiscretionary Bonus ProgramsQuarterly Bonus ProgramsGenerous Employee Apartment Rental DiscountsOn-call Appreciation - $150 per week while on-callReimbursement for on-call travel timeTraining, Promotional Opportunity and AdvancementShort- and Long-Term Disability (STD/LTD)Dental InsuranceLife Insurance401(K) Plan with Company Match at 100% of first 3% of Employee Deferral, plus 50% of next 2%Employee Assistance & Concierge Program (EAP) at No Cost to EmployeesWe encourage work/life balance.Paid Time Off to Include:128-240 hours of PTO depending on tenure10 paid HolidaysVacationDiscretionary TimeBereavement LeaveBlood Donation Time OffJury DutyNational Guard or ReservesBi-Weekly Payroll Direct DepositWellness Reimbursements - Up to $200 AnnuallySkyleaf Mountain Condo - 3 BR / 3 BTH at Sugar Mountain NCNew Employee Referral Program - $1,000

Created: 2024-10-22