Senior Help Desk Technician

THE COMPANYClientFirst is a management consulting firm specializing in providing optimal information technology guidance and support services, including strategy, management, planning, design, procurement, and implementation project management.ClientFirst was recently profiled in CIO Review as one of the 20 most Promising Government Technology Consulting Service Providers .CERTIFICATIONSA+ certified or similarOther certifications helpful, but not requiredSKILLS & QUALITIESMinimum 5 years help desk / Systems Administration experienceMust be an excellent verbal and written communicatorMust be a self-starter, highly motivated, and independent workerComfortable in a fast-paced environment, serving multiple clients each dayWindows Server 2003, 2008, 2012 administrationBasic LAN configurationVMware or equivalent virtualization experienceExchange 2007, 2010, 2013 experienceEXPERIENCEExperience with local government, public safety, school districts, or other public entities helpfulRESPONSIBILITIESInitial responsibility will be for desktop support and administrationLocal area network and file server support for a variety of public and private sector clientsSupport multiple clients on a regular basisAdminister changes and adjustments to systems, as neededRecommend the purchase of new equipmentAssess system performance and recommend improvementsAssist with developing, implementing, and enforcing policies and proceduresWork with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancementsRespond to and resolve difficult inquiries and complaintsProvide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as needed maintenanceAssist in developing, planning, implementing, and administering goals, objectives, policies, and proceduresADDITIONAL DETAILS401kMedical BenefitsCafeteria Benefits PlanPlease submit your minimum salary expectations for this positionWe will consider a contract arrangement. Please indicate your preference when you apply.Recruiters please do not contact this job posterPlease do not contact job poster about other services, products, or commercial interestsJob Type: Full-timeRequired experience:Help Desk: 5 yearsRequired license or certification:A+ certified or similar

Created: 2024-10-22