Customer Service Representative

Job SummaryThe 1st Shift full-time Customer Service Representative for our Syracuse, NY facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!The starting rate for this position is $22/hour.Here's What You'll Get To DoMaintain broad knowledge of customers, products and services of the organization.Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist.Coordinate between sales and production to meet customer deadlines.Resolve product or service problems by clarifying customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.Maintain good communication with customers and co-workers.Here's What We're Looking ForMust be at least 18 years of age and a minimum of 1 year previous customer service experience.Ability to work in a fast paced, team environment to meet required deadlines.Ability to work independently and prioritize work with deadlines; ability to work overtime when required.Computer experience and accuracy in numeric typing.Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level.An uncompromising safety-first approach in the workplace. At OBE we have each other's back.Physical RequirementsPrimarily works in an office environment with controlled climate.Ability to perform light hand work at a computer/telephone station in an office environment.Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.)**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**Work Today, Get Paid Tomorrow!Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers YouCompetitive payPaid time off10 Holidays (inclusive of 2 floating holidays)Market competitive 401(k) matchIndustry-leading medical, dental, and vision benefitsShort-term and long-term disability coverageLife InsuranceAbout OBEAt OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!OBE is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link.Oldcastle BuildingEnvelope is an E-Verify Employer.#OBEEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-10-22