Field Service Engineer

Job Description Every day, Agilent Field Service Engineers help our customers solve issues enabling scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. The ideal candidate will be based in the Milwaukee, WI area and support, IL and WI accounts within the territory. * Installs and optimizes hardware/software/network products and configurations at customer sites. * Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on Gas Chromatography (GC) or Mass Spectroscopy, (GCMS) systems. * Diagnoses and resolves product performance problems. * Contact customers on time and schedule service efficiently Performs maintenance and repairs. * Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. * Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met. * Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures. * Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required. * Document time and expenses in a timely manner as required in SAP and other means as requested by manager. * Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. * Complete administrative paperwork and computer reports promptly and accurately. * Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software. * Responsive to customer requests for service and communicate proactively before, during and after service. * Train other field engineers and customers in the solutions. Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position. Qualifications * A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar). * 2+ years of experience in a similar position or experience as an end user. * Knowledge of Gas Chromatography, Mass Spectroscopy instrumentation, application, installation, calibration, and validation experience is a plus! * Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus! * Experience with troubleshooting and problem-solving. * Experience with the Agilent solutions is desired but not essential. * Verbal and written communication is clear, respectful, and timely. * You enjoy traveling and visiting customers. * You have a valid driver's license. * Travel: 50% - 2-3 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight. Desired Qualifications: * Previous experience as an end user or as an FSE repairing Waters Instruments such as ACQUITY QDa II - Single Quadrupole Mass Detector, Alliance HPLC System or other waters portfolio of instruments is a plus! 15F 15B 15D 25Q 25S 25U 1U0x1 2A3xx 2T270 ET FT 1733 1734 1736 1737 Agilent is a veteran-friendly company. #LI-SM1 Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 11, 2024 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $32.58 - $50.90/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@ or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit /en/accessibility. Travel Required 50% of the Time Shift Day Duration No End Date Job Function Services & Support

Created: 2024-10-22