Field Technology Specialist | New York, NY

Overview This position will support the New York, NY Area WHO WE ARE Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team. We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests. WHAT WE LOOK FOR Total rock stars. We're on the hunt for initiators, problem-solvers, and creative "can-do" professionals who are ready to work hard, be bowled, and have fun. We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you? WHAT TO EXPECT We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk. Summary: The Field Technology Specialist is responsible for supporting and maintaining technical equipment at Bowlero centers, including arcade games, laser tag, IT systems, and voice/data technology. This role involves training and supporting center staff, performing equipment installation and maintenance, troubleshooting technical issues, and deploying innovative technologies. The Area Technology Manager ensures asset tracking, provides technical analysis, and supports enterprise-wide initiatives. With a focus on customer service and team development, the ideal candidate will have strong technical skills, including troubleshooting networks and computer equipment, and must adapt to dynamic schedules, working with a high sense of urgency. Essential Duties and Responsibilities The primary duties and responsibilities include, but are not limited to: Technical Equipment Maintenance: * Train and support center staff in servicing amusement equipment (arcade games, laser tag) and technical systems. * Perform installation, inspection, repair, replacement, rotation, and preventative maintenance of equipment in Bowlero centers. * Provide technical advice for testing and deploying computer field technology. IT Systems Deployment and Support: * Deploy computers, communication equipment, and voice/data technology at new or remodeled centers. * Support enterprise-wide hardware installations and application rollouts. * Ensure proper asset tracking and management. * Use software and hardware to troubleshoot and provide technical analysis for IT communications, Point of Sale (POS) systems, mobile devices, printers, networks, cabling, servers, and associated systems. Operational Support: * Assist Bowlero centers by evaluating system requirements, ordering necessary components, completing installations, and performing quality assurance tests. * Handle tasks through the incident and request management system and provide regular progress reports to management. * Assist centers in the selection and presentation of redemption prizes by determining merchandise to be stocked. Training and Standards: * Train center staff in repairs, preventative maintenance, and revenue optimization techniques. * Supervise and train staff on Bowlero Corporation service standards. * Implement and follow all existing and new Bowlero service standards or standard operating procedures related to your area. General Responsibilities: * Operate a company vehicle as needed. * Be available to work varying shifts, weekends, holidays, and extended workdays to address urgent business needs, such as down centers. * Perform other duties as assigned. Supervisory Responsibilities: None Qualifications * Proficiency in troubleshooting IT systems, network issues, and POS equipment. * Strong customer service and leadership skills, with experience training and developing staff. * Excellent problem-solving, critical thinking, and multitasking abilities. * Ability to work flexible schedules, including weekends, holidays, and extended hours. * Technical degree or certification preferred. * Valid driver's license required. Education and Experience Required * High School Diploma * 5+ years of experience in a service or technical support role with some exposure to Arcade Game Room Operations, Electronics and Mechanical Repairs Preferred * Associate's degree or Technical Certification Work Environment/Physical Demands: Bowling center or office environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance. The noise level is typical for bowling. With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family. The approximate pay rate for this position is $80,000 annually. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: /careers/benefits Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks (like discounts on bowling, parties, and other good stuff). LI-MF1

Created: 2024-10-22