Restaurant Service Manager
Restaurants at CORE Club - New York City, NY
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About CORE: At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange. Position Summary: The restaurants at CORE Club seeks a dedicated and experienced Service Manager to oversee daily operations and ensure exceptional customer service across our difference restaurant concepts and events business: including 555 Restaurant and Leo's Bar . The ideal candidate will possess strong management and people skills, a passion for hospitality with a can do attitude, and the ability to manage service staff to ensuring the highest standards of excellence. Responsibilities and Duties: Support dining room team and events members during service - assist with steps of service, warmly and organically engage with guests and make sure the team is safe and secure at all times Supervise, schedule, train, and mentor service staff, including waitstaff, hosts, and support staff. Promote internal growth and professional development for our team members - we want everyone to achieve their goals Conduct regular staff meetings to communicate updates, expectations, and motivational messages. Lead daily team pre-shifts with focus on hospitality, steps of service, product knowledge. Prepare the dining room for service by publishing daily floor plans, menu printing and preparing daily tip sheets Implement and communicate new menus and promotions such as holiday and special event promotions Enforce established guidelines and policies of the Company Inspect all areas of the restaurant to ensure standards of service are maintained Maintain Sevenrooms for guest history on their FandB and dining preferences Ensure all guests receive exceptional service, addressing any complaints or concerns swiftly to maintain customer satisfaction. Monitor and enhance the overall dining experience by observing service flow and interacting with guests. Oversee the daily operations of the restaurant during assigned meal periods (breakfast, lunch, dinner, or brunch). Coordinate with kitchen staff to ensure seamless food service and quality. Develop and implement training programs for new and existing staff to uphold service standards. Provide ongoing feedback and performance evaluations to service team members. Ensure compliance with health, safety, and sanitation regulations.Conduct regular inspections to maintain a clean and safe environment for guests and staff. Assist in planning and executing special events, private dining, and large group reservations including execution of events. Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas Communicate all guest information/changes to existing information to appropriate membership team in an accurate and timely manner Ensure appearance of team members is according to company grooming standards Collaborate with the Director of FandB to develop strategies for improving service and increasing sales. Experience and Qualifications: 3 years' experience as service manager working in a luxury environment or similar role in restaurants or food and beverage Must have open availability and be able to work weekends and holidays. Including opening or closing shifts as needed. NYC Food Handler's Certification Must be able to lift and carry up to 20 lbs. Ability to stand for extended periods of time Climbing steps regularly Excellent communication skills, both written and verbal on English Very high attention to detail and extensive service knowledge Excellent people skills and the ability to work under pressure and with various teams In-depth knowledge of restaurant operations and service standards. Proficiency in restaurant management software and POS systems.
Created: 2024-10-22