AT&T Customer Service Representative
Venatic, Inc - Fullerton, CA
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Our ability to analyze and adapt customer service strategies has given our clients the product recognition and market success they seek. We focus on listening, responding, and improving, whether it is working within the office or communicating with a customer. AT&T Customer Service Representatives are the first point of contact for accounts and work to ensure that sales run smoothly.As an AT&T Customer Service Representative, you are provided with the knowledge necessary to assist in customer support and sales through entry-level training. The innovation in our client's products and services drives us to grow and build daily, and we are looking for someone who matches that energy. If you want to develop your business knowledge, advance your customer service and sales skills, be part of a consistently growing team, or work with people, our AT&T Customer Service Representative position fits you!AT&T Customer Service Representative Responsibilities:Initiate communication with consumers and provide service before, during, and after the sales processProvide solutions to customer inquiries by offering details regarding client products and servicesFollowing up on customer inquiries and complaints that have not been resolvedCommunicating effectively to members to ensure members understand expectations of their concernsPerforming research on billing inquiries and claims to provide serviceActing as a liaison between the members and various departments to address concerns.Additional duties as assignedWhat We Look For in an AT&T Customer Service Representative:High School Diploma or equivalency requiredBachelors or higher education degree in Marketing, Business, Communications, Economics, or a related field is encouragedKnowledge of customer service, retail, sales, marketing, business, or managementAppetite for problem-solving and assisting othersFriendly and professional communication skillsDesire to advance past an entry-level position and take initiative in office tasksAbility to learn new business strategies to implement during consumer engagement#LI-Onsite
Created: 2024-10-21