Customer Service Representative
Area Wide Protective (AWP) - Santa Ana, CA
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Company DescriptionAWP is North America's leading traffic control specialist. Our team of 7,000+ professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and Super Bowl.Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.Job DescriptionThe Customer Service Representative is responsible for sign project data entry while supporting the sales staff in bringing awareness to Maneri products within the industry. This position is an active, hands-on role focusing on maintaining new / existing accounts, while assisting the sales team in meeting sales and margin targets.SHIFT- 6AM-2:30PMConduct outgoing phone calls to prospective customersCompose and send e-mail correspondence to prospective customersManage incoming e-mail correspondence and inquiries generated from e-commerce salesAnswer incoming telephone inquiries from prospective and existing customersInform customers of order status and ETAsManage and track e-commerce leads and sources in databaseSuccessfully learn our products and servicesConvey the company's focus on safety to employees and customersRelentlessly create and drive weekly sales planOrganize and Manage filesStress Maneri network of companies delivering quality and on-time serviceOther duties as assignedQualifications2-5 years proven success in sales, prospecting, and telemarketing experience a plusStrong presentation and communication skills, both written and oral, bilingual a plusExcellent computer and internet mining skills and experience with lead tracking softwareStrong customer orientation; experience developing strong partnerships by understanding and anticipating customer's business needs; ability to qualify prospectsMust be results-driven, organized, friendly, tenacious, work independently and have a positive "make it work" attitudeHigh energy and self-motivatedTeam focused and support the company directionAdditional InformationA high-achieving, gregarious, and well-respected teamBenefits-eligible 1st of the month following hireAll traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical IllnessThe company paid 50k in basic life insuranceCompany paid LTD22-26/hour DOEHealth Savings and Flex Spending Accounts Available401(k) with company matchPaid Time Off & Paid HolidaysAWP named one of America's Greatest Workplaces 2023 for DiversityAWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Created: 2024-10-20