Customer Service Rep
Robert Half - Groton, CT
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Description We are in search of a Customer Service Rep, situated in Groton, Connecticut, United States, to join our team. This role offers a long-term contract employment opportunity in the Financial Services industry. The Customer Service Rep will be tasked with managing customer interactions, processing applications, and maintaining precise records. Responsibilities: - Efficiently and accurately process customer credit applications. - Keep precise records of customer credit. - Handle customer inquiries and resolve them promptly. - Monitor customer accounts and take necessary actions based on account activity. - Execute ERP - Enterprise Resource Planning and ERP Solutions to manage business processes. - Manage inbound calls and provide comprehensive responses to customer queries. - Perform auditing tasks to ensure accuracy of customer records. - Manage billing functions and ensure timely processing of customer payments. - Utilize ADP - Financial Services and Avaya CMS for customer relationship management. - Maintain up-to-date knowledge about Time management and cash activity. Requirements - Proficiency in ADP - Financial Services - Experience with Avaya CMS - Strong skills in CRM - Familiarity with ERP - Enterprise Resource Planning and ERP Solutions - Proficiency in About Time software - Experience in answering inbound calls - Knowledge in auditing practices - Familiarity with billing functions - Experience in handling cash activity - Excellent communication and interpersonal skills - Ability to multitask and prioritize work according to business needs - Ability to work independently and as part of a team - Strong problem-solving skills - High attention to detail - Commitment to providing exceptional customer service - Willingness to learn and adapt to new technologies and systems - Strong written and verbal communication skills - Ability to handle and resolve customer complaints professionally and efficiently. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.
Created: 2024-10-19