Customer Support Representative
Collabera - Austin, TX
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Description Home Search Jobs Job Description Customer Support RepresentativeContract: Austin, Texas, USSalary: $17.00 Per HourJob Code: 354973End Date: 2024-11-14 Days Left: 29 days, 3 hours leftApplyJob Title: L1 Technical Support / Customer Service RepresentativeLocation: RemoteDuration: 2-3 months - Part time - Must be flexibleShift and Pay rate:1st Shift 7am to 3pm: English & Spanish: $17/hr2nd Shift 3pm to 11pm: English & Spanish: $17.50/hr3rd Shift 11pm to 7am: English & Spanish: $17.50/hrOverview: Provides front-line customer service support via phone to all internal and external customers. Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have. Equipment needed: Must have own PC or Laptop and able to support Windows 10 and be able to download software. Must have good internet connectivity. Dual Monitors are strongly needed, as well as headset. Responsibilities: Technical Support Provides assistance to customers during all phases of the inventory process. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. Prepares and enters required client information/requests into department's database to document customer interaction and resolution. Works under close supervision to answer questions regarding company products and services. Directs callers to appropriate resources Escalates complex questions to more senior representatives Qualifications: HS Diploma and College background required. Light IT background preferred. Prior customer service experiences are a must. Excellent communications skills. Computer literate; exposure to Windows environment. Worked remote previously preferred Spanish speaking needed Flexible availability (especially at weekends) Job Requirement Call Center Calling Inbound Outbound L1 Support Technical Support troubleshooting Helpdesk Help Desk CSR Spanish Bi-lingual bilingual Reach Out to a Recruiter Recruiter Email PhoneShivraj Borah shivraj.borah@ Apply Now
Created: 2024-10-18