Customer Service Representative
PrideStaff - Plano, TX
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We have a client in Plano with an opening for a Call Center Representative! This position is 100% onsite. Compensation: $178hrRemote/On-site: 100% on site Duties:Make outbound calls to insurance agents and/or carriers to obtain insurance renewals or mortgage updateReceive inbound calls from insurance agents typically returning a call initiated by the call center representativeInitiate outbound client/insurance agent calls to request document updates with professionalismDocument all call information and update records based on interactionsForwards all written communication received from insurance agents to the Analysts for review dailyAbility to work shifts within our business hours, which are 7:00am to 7:00pm Monday to FridayRequirements:High school diploma or equivalent required; some college preferred or equivalent work experienceMinimum 6 months of experience in a mail handling environment, professional call center or client support roleBasic computer skills including MS Office Suite (Outlook, Word and Excel)Demonstrated ability to give close attention to detailAbility to communicate clearly through verbal and written communication, using proper spelling and grammarAbility to type 40 WPM Experience and ability to work in a fast paced, performance-based and metric-driven call center environmentPrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:A professional, supportive team environmentRepresentation to North Dallas' top employersFull medical benefits packageDedicated consultants that provide industry insights & resources to ensure continued career developmentThese are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work!Compensation / Pay Rate (Up to): $17.00 - $18.00 Per Hour
Created: 2024-10-17