Guest Experience Manager

Major Food Group is hiring a Guest experience Manager to join our team! Major Food Group is a New York based hospitality company founded by Mario Carbone, Rich Torrisi and Jeff Zalaznick. From a small, intimate deli restaurant in Little Italy, MFG has evolved into a hospitality powerhouse creating iconic restaurants and gaining national and international attention for its unique style and culinary prowess.  RESPONSIBILITIES Be the main point of contact for ZZ's Members' questions and concerns.  Responsible for maintaining a high level of service and ensuring a quality guest  experience for all Members.   Be in constant communication with the Membership, ZZ's Concierge and Guest  Experience Teams to create the best possible experience for our Members.  Serve as the onsite liaison between the above teams and our members to offer  personalized service, attention and care.  Schedule property tours for potential members, working closely with the  Membership and Concierge teams.  Foster constant communication with reservations, guest relations, and the  concierge team to ensure cohesive operations.  Ensure timely completion of member incident reports and maintain updates on  member profiles, adding new notes and cleaning up irrelevant information.  Confirm that all member requests are fulfilled prior to reservations, including pre ordered cakes and special notes.   Oversee the lost and found process, ensuring items are logged and returned to  members promptly.  Personify the Membership Team during service at ZZ's Club Miami. Scheduling, creating and managing the host schedule.  Develop, coach, and train the host team, leading department meetings and  ensuring all Standard Operating Procedures (SOPs) are accurate and adhered to. Monitor SevenRooms daily to assess room closures or openings, maintaining  continuous communication with the reservations team.  Educate the service team at pre-shift about the members that are visiting us for the  day: likes/dislikes, seating preferences, etc . Perform other duties as assigned by the Leadership team. REQUIREMENTS: Previous experience in member management, sales, or recruitment. Excellent customer service skills. Demonstrated experience collaborating and communicating within restaurants. Concise written and verbal communication skills. Strong Computer Skills in Microsoft Office (Excel, Word) and Google Suite (Sheets, Docs). Must exemplify the highest standards in honesty, integrity, humility and leadership BENEFITS: Competitive Salary Medical/Dental/Vision Insurance with Company subsidy Growth Opportunities Progressive Paid Time Off Parental Leave Tuition Reimbursement Generous Dining Allowance Unlimited Referral Program TransitChek Discount Equal Employment Opportunity Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.

Created: 2024-10-19